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Premium Digital Access: frequently asked questions

  • Article by: Star Tribune staff
  • April 26, 2017 - 1:53 PM

What is Premium Digital Access? What do I get when I subscribe?

To get unlimited digital access to StarTribune.com and Star Tribune apps, you’ll need a Premium Digital Access subscription. When you subscribe, you can view all the articles, blog posts and other content you want—across all digital platforms. Readers without a subscription can read a limited number of articles every 30 days. Sign up now.

I already get home delivery. Is digital access included?

Current subscribers who have the newspaper delivered at least two days per week receive Digital Access at no additional charge. This features unlimited access to StarTribune.com on any device, plus the full range of Star Tribune news apps for your smartphone (iPhone and Android-powered phones) and your tablet (iPad, Android and Amazon's Kindle Fire). Please know that this does not include access to the eEdition, the digital replica of the newspaper.

If you receive Sunday-only delivery, you can add Premium Digital Access for just a small additional charge. If you add Premium Digital Access to a Sunday-only or other home delivery subscriptions, the eEdition is included.

If you receive Sunday-only delivery, you can add unlimited digital access for just a small additional charge.

How do I get started?

If you’re a current Star Tribune subscriber you can activate your digital subscription benefits now.

No subscription? See your options.

What is included with a Premium Digital Access Subscription?

Visitors to StarTribune.com, mobile site m.StarTribune.com, and the iPhone, Android and Amazon Kindle Fire apps have limited access to content. A digital subscription will be required to read more. Articles and blog posts count toward content limits, but visitors can browse the homepage, section fronts, headlines, photos, videos, classifieds and obituaries without limits.

Access to your iPad app is also included in the subscription. The iPad app will be free to download but will require a digital access subscription or qualifying print subscription to view any content.

Access to the eEdition, the digital replica of the newspaper, is included in all Premium Digital Access subscriptions.

What is included with a Digital Access Subscription?

Visitors to StarTribune.com, mobile site m.StarTribune.com, and the iPhone, Android and Amazon Kindle Fire apps have limited access to content. A digital subscription will be required to read more. Articles and blog posts count toward content limits, but visitors can browse the homepage, section fronts, headlines, photos, videos, classifieds and obituaries without limits.

Access to your iPad app is also included in the subscription. The iPad app will be free to download but will require a digital access subscription or qualifying print subscription to view any content.

Access to the eEdition, the digital replica of the newspaper, is not included in Digital Access subscriptions.

How will I know when I’m reaching my monthly limit?

Visitors approaching their monthly story limit will receive a pop-up alert notifying them they’re reaching their limit.

If I view an article I already viewed, does it count towards the monthly limit?

No, if a visitor views an article that has already been read in the current month, it will not count again toward their monthly limit.

Can I access my digital subscription on more than one computer, tablet or smartphone?

Yes. Just log in with your StarTribune.com login to gain access.

Does a digital subscription include Kindle or Nook e-readers?

No. We offer separate subscriptions to Star Tribune content on certain e-reader devices. Subscriptions and sales are handled by the vendors of these devices.

What do I do if I still have questions?

For help with digital access and your subscription, contact customer support at digitalaccess@startribune.com or call 612-673-7447 or 1-800-775-4344.

© 2017 Star Tribune