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Registration F.A.Q.

  • May 8, 2008 - 3:50 PM

Here's a list of our users' most common questions about registration. Click on a question below to view the answer.

 

Why are you asking me to register?

We're asking our users to register so that we can continue to offer free access to quality local content and to access advanced features. We plan to use the demographic information we collect to target messages displayed on Star Tribune Network sites. This makes their campaigns more valuable and helps us generate revenue, ultimately keeping the sites free. The demographic information also helps us tailor new and existing products to the needs of our audience.

What are the benefits of registration?

By registering with the Star Tribune Network, you are able to access the majority of content and features, including all content you have enjoyed in the past. You also may elect to comment on stories, enter contests, receive newsletters, participate in Talk, or receive special offers from our advertisers.

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Is there a fee to use the Star Tribune Network?

Only special features, such as our paid archives, require payment. The majority of content on our sites remains free.

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 Are there any other services for which I will be asked to register?

Yes. By becoming a member of the Star Tribune Network, you gain access to the majority of content and features on StarTribune.com, buzz.mn, and vita.mn. However, a few features, such as Jobs and MyCast, require a separate account.

There are a few things to keep in mind about your other accounts. First, you will be explicitly asked to register and create a separate account for these services. Next, be aware that your other accounts are maintained separately from your StarTribune.com membership. Finally, please note that each is governed by its own privacy policy.

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 I have already created a Jobs account. Do I need to register?

Yes. Though you must be a registered member of the Star Tribune Network to access Jobs, they are separate services and separate accounts. To access Jobs, first register or login as a Star Tribune Network member. Then, when asked to log in to Jobs, enter the user name and password you used the last time you accessed it.

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 What is your commitment to my privacy?

We take your privacy concerns seriously. Our privacy policy explains our position on information gathering and how we intend to use any data we collect from our users. In short, here's what we won't and will do:

What we won't do:

  • Share your personally identifiable information with a third party without your permission. You won't receive e-mail from anyone other than the Star Tribune Company as a result of having registered. This is our anti-spam pledge.

 What we will do.

  • Help our advertisers understand our audience by providing demographic information in an aggregate form (which will NOT identify individual users).
  • Send you occasional Member Notices about changes regarding your registration account or benefits.
  • Send you the FYI Newsletter with what's new in the newspaper and on StarTribune.com as well as FYI Offers from advertisers. You may opt out of either of these in Member Center.

For more information, please read our complete privacy policy.

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 What if the privacy policy changes?

This privacy policy is subject to change. If the policy is revised, a notice will be posted in our Member Center and an e-mail notice outlining the changes may be sent to you. All users of StarTribune.com may view the privacy policy, including any revisions, by clicking on the privacy policy link in the footer of most StarTribune.com pages and from Member Center. If any changes represent a material departure from our current policy, they will be posted in advance of their effective date when feasible.

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 Will you disclose this information to anyone else?

We will not disclose your personally identifiable information without your advance permission except as explained in our privacy policy, or when we explained at the time of collecting the information the purpose for which the information will be disclosed, or when we deem it necessary or appropriate in order to comply with the law, to respond to claims, to protect our computer systems and customers, to ensure the integrity and operation of our business and systems, or to protect the rights, property or safety of the Star Tribune Network, its affiliates or others.

In order to describe our services to prospective partners, advertisers and others, we may disclose user information in an aggregate form that does not identify individual users. For example, we might disclose that a certain percentage of our users are female or within a certain age range or live within a cluster of ZIP Codes.

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 What other information will you keep?

In addition to registration data, we may also keep track of your IP address to administer our Web site and to help diagnose problems with our Web servers. (Your IP address is the identifier assigned to your particular computer when you access the Internet. Depending on how you connect to the Internet, your IP address may always be the same, or it may change each time you access the Internet.)

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 What do you do with the information you collect?

The user data we collect helps us better know our audience in order to develop new content and features to meet their needs as well as to increase the value of advertising campaigns on our sites. Data is used and shared with third parties including advertisers only in aggregate form; individual user data is never shared.

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 What is your privacy policy concerning children?

In keeping with the Children's Online Privacy Protection Act, sites on the Star Tribune Network will not collect or store personal information from anyone under the age of 13. Users below the age of 13 cannot register for the Star Tribune Network, however, anyone can acquire a 7-Day Pass. If we discover that someone under 13 has become a registered StarTribune.com member, we immediately delete the account and discard any personally identifiable information that we may have collected.

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 If I register, what e-mail will I receive?

All registered members will very occasionally receive StarTribune.com Member Notices. It's a way for us to stay in touch with our members -to inform them of registration account changes and new member benefits, or to solicit their opinions on site content.

All registered users will also receive marketing e-mail called "FYI". FYI Newsletters are occasional messages about what's new in the newspaper and on StarTribune.com. FYI Offers contain information about products, events and other opportunities from our advertisers. These will be occasional messages about special Star Tribune events or offers. You may stop receiving FYI e-mail by visiting the Member Center.

You may also subscribe to any number of topical newsletters and alerts from StarTribune.com or specific categories of offers from our advertisers such as Travel, Home & Garden, and Pets. You may start or stop any of these subscriptions by visiting the Member Center.

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 If I register, will I receive any e-mail solicitations?

We will send you the FYI Newsletters and FYI Offers as well as any category of Offers you request. Offers are sent to you from StarTribune.com on behalf of an advertiser. You may start or stop your Offers subscriptions by visiting the Member Center. As there are several different categories of Offers; you must subscribe to and unsubscribe from each individually.

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 Will you share my name or e-mail address with advertisers?

We only share aggregate information, which does not include personally identifiable information, with our advertisers so that they understand our audience. Offers e-mail messages are sent from StarTribune.com, so there is no need for us to share your name or e-mail address with the advertiser.

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Is it possible to continue to receive solicitations after I change my permission information?

Yes, it would be possible for a brief period. Your account information is updated immediately when you enter new preferences in the Member Center. However, there could be a solicitation already in progress that might generate an e-mail message after you update your preferences. This interim period would be short; it will not exceed seven business days.

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Will my name or e-mail address appear anywhere on your site?

When you sign in to Star Tribune Network sites featuring user profile pages, such as vita.mn and buzz.mn, your full name will be included on your public profile. However, this information is optional, and you are welcome to delete it from your account if you do not wish for it to display.

Your first name will be displayed on our home page as a welcome message when you visit StarTribune.com. We will also display your full name, e-mail address and contact information if you update them in the Member Center. Please keep in mind that the Member Center is secure; it can only be accessed by logging in with your password.

If you choose to post a message in our Talk area, be aware that your name - first and last - will be visible to other visitors. We've found that requiring Talk participants to use their full names - rather than fictional "handles" - has generally elevated the quality of our discussions.

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 Why do I need to activate my account?

We ask users to activate their account to confirm that the e-mail address they submit is active. This decreases the likelihood that an incorrect e-mail address was submitted by mistake or as a prank.

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 How do I activate my account?

After you register, we will send instructions to the e-mail address that you submitted. Follow the instructions. Account activation is easy. Basically, we ask you to open the e-mail, and click the link that is contained in it.

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 What if I do not activate my account?

After you register, you have grace access to StarTribune.com for the remainder of your visit. On subsequent visits, you will need to have activated your account to access StarTribune.com.

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When will I receive the activation e-mail?

It is sent to your e-mail address immediately after you complete registration. You should receive it within an hour. To access StarTribune.com on your next visit, you must have responded to the activation e-mail. For the remainder of your first visit, you have grace access to StarTribune.com. For the remainder of your first visit, you will have grace access to StarTribune.com.

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 What if I do not receive or have deleted the activation e-mail?

If you do not receive or have deleted you account activation e-mail, please contact us.

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 What is the Star Tribune Network?

The Star Tribune Network is the family of sites that currently includes StarTribune.com, vita.mn and buzz.mn. These sites are all operated by the Star Tribune Company, and share a common database of users.

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 What is the eEdition version of the newspaper online?

The eEdition is a subscription-based opportunity to view the print version of the Star Tribune newspaper from your computer. This is especially useful to Twin Cities newspaper subscribers who are traveling away from home and may be purchased one edition at a time or a by subscription with more options. It is not updated throughout the day as StarTribune.com is. Learn more about eEdition, here.

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 I signed up for a 7-Day Pass. Why am I being asked to register?

There are several possibilities for why this could be happening:

  • Your pass is expired. If more than seven consecutive days have passed since you first acquired the pass, consider becoming a registered member of the Star Tribune Network, or fill out the form to acquire another 7-Day Pass.
  • You've tried to access content only available to registered members. While the 7-Day Pass allows you temporary access to read most of the content on the Star Tribune Network, many features ? such as participating in Talk, entering contests, or customizing your home page -- are only available to registered members.
  • You're using a different computer than the one you signed up with. A single 7-Day Pass can only apply to one computer. If you signed up for the Pass at home, for example, it will not be available on a different computer at work. You may sign up for a 7-Day Pass on multiple computers, or you might consider becoming a registered member, which allows you to use your login information on any Web-enabled computer.
  • Your cookies have been deleted. Your browser may no longer be carrying the cookie we stored for you when you signed up for the 7-Day Pass. (See "What is a cookie?" below.) Some browsers are set to delete cookies on a regular basis. If this is the case for your browser, consider becoming a registered member of the site.

 If none of these scenarios seems to be the case, you can access most of the content on the Star Tribune Network by becoming a registered user.

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 How do I log in?

If you are not logged in, you may click the "log in" link on our home page, or you will be prompted to log in after you view one or two articles. At that time, you need to enter your member name and password in the login box.

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 How often will I be asked to log in?

When logged out of the Star Tribune Network, you will be prompted to log in if you've passed the limit of content available to unregistered members, or if you've tried to access functionality available only to registered members.

The Star Tribune Network administers registration by using files called "cookies." When you register or log in, we place a cookie on your machine; when you log off, we remove it. As long as the cookie is present on the machine, you are logged in.

We do not set the cookie to automatically expire, so there is no specific time when we will ask you to log in again. However, if the cookie is lost or deleted, you will be asked to log in again. You will be also asked to log in if you use a different computer than the one that you used to register, because it would not have the cookie installed on it.

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 I've forgotten my login information. What do I do?

You may retrieve your member name and password here. They will be sent to the e-mail address you provided at registration. If you have changed your e-mail address, or no longer have access to the account, please re-register.

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 I've already registered for StarTribune.com, vita.mn or buzz.mn, do I still need to register for the other sites?

You can log in to buzz.mn with your StarTribune.com account information without registering. On vita.mn, you can register with your StarTribune.com account information.

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 How can I delete my StarTribune.com membership account?

You can delete your account by visiting the Member Center and clicking the "delete my account" link. Follow the instructions presented there. By doing so, all but a transactional record of your account will be removed from our databases. Note: By deleting your account, you will cancel your membership and no longer be able to access StarTribune.com.

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 What happens when my member account is deleted?

If you've only used your Star Tribune Network account on StarTribune.com, all but a transactional record of your account will be removed from our databases. This will cancel your membership, and you will no longer be able to log in to the Star Tribune Network.

If you've used vita.mn or buzz.mn, your login for those sites will be disabled, however, your profile and contributed content will remain intact. To request removal of any personally identifiable information on vita.mn or buzz.mn, please contact us directly.

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 What is a cookie?

Most standard Web browsers contain a feature called "cookies," which allow a Web site to place information about a user's visit to that Web site in a small data text file that is stored on the user's computer.

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 How long will my information be stored?

Information you provide to StarTribune.com may be stored by us for an indefinite time. This information includes your registration data and what we collect from various contests or services available on StarTribune.com.

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 How can I change my personal information?

You may update any information, except member name, that you submit during registration including your password. To do so, please visit the Member Center.

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 Are there any risks when I use the Internet?

You should know that when you voluntarily disclose personal information on the Star Tribune Network (for example, in the Talk discussion forums), that information can be collected and used by others and may result in unsolicited messages from other people. While we do our best to protect your personal information, we cannot be responsible for information that you choose to publicly disclose. Further, you are solely responsible for maintaining the secrecy of any passwords or other account information.

In addition, our advertisers, content providers, partners and other Internet sites or services that may be accessible through the Star Tribune Network have separate data and privacy practices that are independent of us, and we disclaim any responsibility or liability for their policies or actions. Please contact those sites directly if you have questions about their privacy policies.

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 What if I am an international user?

If you are an international user, by using the Star Tribune Network or by registering for any of its services, you agree that StarTribune.com may collect, use and transfer your personal information as described in this privacy policy, including transfers outside the country where you live. If you reside in a country in the European Union or other jurisdiction that provides access rights under law, you may access your personal information or have it corrected or updated by going to the Member Center and personally updating the information. In some jurisdictions, you may be charged a reasonable fee for access to information.

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 How do I get a question answered that is not in this FAQ?

Please submit feedback with any questions not covered by this FAQ. If you prefer, you may also submit questions by voicemail at 612-673-4920.

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