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Continued: MNsure's website contractors draw 11th-hour flak

  • Article by: JACKIE CROSBY , Star Tribune
  • Last update: December 19, 2013 - 6:35 AM

But Maryland’s exchange also has been caught up in glitches and turmoil. That state’s executive director, Rebecca Pearce, resigned from her post Friday over ongoing technical problems and revelations that she spent Thanksgiving in the Cayman Islands, out of reach from e-mail, phones and text messages.

Hawaii’s exchange leader has also resigned, and Oregon’s has taken a leave of absence.

By all accounts, crushing deadlines and lack of direction from the White House dogged the process, as the rollout of the Affordable Care Act became embroiled in politics and criticism of the law.

With all hands on deck to make sure that those who need coverage on Jan. 1 will have it, the focus is on putting manual processes in place, getting software upgrades in place and doing additional testing.

The state is setting up 200 workstations in less than 24 hours for additional help.

 

Jackie Crosby • 612-673-7335

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