Starbucks apologizes to New York woman who said she wasn't allowed in because of service dog

  • Article by: Associated Press
  • Updated: September 3, 2014 - 8:20 AM

ROCHESTER, N.Y. — Starbucks has apologized to a 24-year-old woman who said she wasn't allowed in a Rochester-area store because she had a service dog.

The Democrat and Chronicle of Rochester reports (http://on.rocne.ws/1rlLHnL) that Amy Kaplan of suburban Brighton said she was denied service after entering a Starbucks on Sunday afternoon with her service dog, a malamute named Zero.

Kaplan suffered a traumatic brain injury in a traffic accident, and the dog helps her cope with memory issues and anxiety.

She posted a video to YouTube in which an employee tells her she can't come in the store with a service dog.

A Starbucks official told Kaplan in an email that he wanted to personally apologize.

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