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The mall is at the center of the town that's a suburb of both Baltimore and Washington, and it typically opens at 10 a.m. on Saturdays. It was busy with shoppers and employees when the shots rang out before noon.
Joan Harding of Elkridge, Md., was shopping with her husband, David, for a tiara for their granddaughter's 18th birthday. She said she heard something heavy falling, followed by gunshots and people running.
"My husband said, 'Get down!' and the girl that worked in the store said, 'Get in the back,'" Harding said. That is where they hid until police searched the mall and signaled it was safe to leave.
The mall was closed to the public as police looked in each store for people who might still be hiding, McMahon said. It will remain closed at least through the night.
McMahon said it wasn't clear whether the gunman and victims knew each other. He said officers did not fire any shots when they arrived at the scene. The police news release said it appears the gunman died from a self-inflicted gunshot wound.
Tonya Broughton of Silver Spring, Md., was with a friend getting facials for a "girls' morning out," she said. "The only thing I heard was all the people running and screaming and saying 'There's a shooter! There's a shooter!'" she said.
Wearing a gel face mask, she and her friend hid in a Victoria's Secret store.
People were directed out of the mall and into a parking lot, where some boarded a bus and others walked toward their cars. Some people were seen crying. McMahon said detectives were interviewing witnesses as they emerged from the mall.
Laura McKindles of Columbia works at a kiosk in the mall. She said she heard between eight and 10 gunshots, followed by people running and screaming. She ran into the backroom of a perfume store and locked the door.
Allison Cohen, who works at the apparel store Lucky Brand Jeans, said she always felt safe at the mall.
"I truly never thought something like this would ever happen here," Cohen said. "It's really, really shocking."