Chey Cab

Chey Eisenman is a local cabdriver who tweets (@CheyCab) about life behind the wheel. She calls herself Chey Cab. She's driven to improve the taxi experience for passengers and drivers. She can be reached at CheyCab@gmail.com.

Ten Ways To Become A Five Star Customer

Posted by: Chey Cab under Society, Transportation Updated: October 22, 2014 - 12:41 AM

For anyone who has taken an Uber, there is a point after the ride where Uber prompts you to rate your driver from one to five stars. This is genius because it holds drivers accountable to a higher level of service. What you may not know, is that when your ride is complete the driver is also promted to rate you from one to five stars. Now the accountability goes both ways. Of course you won't lose your job if your driver gives you a low rating, but it may impact your ability to hail a car on the service.

Left your iPhone in a cab, limo, or rideshare? If you are a five star passenger, chances are you have nothing to fear. Your driver could’ve been on his or her way home after a sixteen-hour shift, but since you were such a great passenger, s/he will double back to hunt you down to return that phone you can’t live without. Do you want—or even expect—this level of service? Here are some tips on how to become a five star passenger next time you hop a cab, limo, Uber, or rideshare in ten easy (common sense) tips.

  1.  Know your name, location, and destination

This may seem self-explanatory, but many people don’t always know where (or who) they are.  If you are shocked by this (or even mildly amused), so is every professional driver in the world. The bottom line is, much like your significant other, cabbies cannot read your mind. Make sure you have a firm understanding of your location on the surface of the Earth, your desired destination, and a firm grasp on a name you will answer to before you order up the service. If this is a challenge for you, I do suggest having a regular driver on speed dial or, perhaps, a lanyard around your neck that says, if lost please return to this address. That gps pin on the app isn't always accurate, so be sure to double check it before you order your ride.

  1.  Don’t lie about the number of passengers

Lying about the number of people in your group will not get you a ride faster, but it definitely increases the odds of you being delayed as another car is ordered, or, even worse, denied service. Let me be clear: this is not because your driver is a jerk—there are legitimate reasons for this. For example, insurance covers the number of seatbelts in a vehicle. And should an accident occur, if there are more people in the cab than there are seatbelts—insurance problems will arise and your driver may end up in legal trouble. Believe it or not—while most drivers are happy for the business they can get, it is just that—a business. And like all other businesses, there are rules, more commonly referred to as ‘laws’, that require certain behaviors and prohibit others. Here is a pro tip—order two cars. Problem solved.

  1. Be on time

Time is money. Being late for your driver can have devastating financial and customer service impacts for their business. You want an Uber in twenty minutes and one is two minutes away? Wait to order it until you are ready to depart. Ordered a cab $10 from the airport? Chances are the cabdriver had to wait 20-30 minutes until the due time. Or longer if you booked directly with a driver.  If you come out twenty minutes late, that not so profitable run to the airport just put your driver in negative earning territory.

 

  1. Driving is probably the driver’s job or business. Don’t insult it.

Saying things like, is this all you do? Or, what do you really do, is not very polite. Most drivers work 80+ hours a week. They are up early and out late, and nap down the street because taking care of you is their livelihood. A top limo or cabdriver might actually make more money than you, so think before you assume that the driver lives in his or her car down by the river. As is with everything, those who do what they do well, shall prosper. The woman who waxes my eyebrows makes six figures doing nothing but brows. But she does brows best.

  1. Your driver is not a Walgreens

Expecting candy, waters, chargers, flowers, and who knows what else on the way to your destination makes you seem like an entitled douche. If the driver has these items available for you? Don’t clean out the supply and run. Should you need to dip into these generously offered items, be sure to throw a few extra dollars at the driver to show your appreciation. That Uber Black driver is getting taxi rates for his limo after Uber gets their cut. And he isn’t getting tipped unless you pull out some spare bills. Those extras aren’t free.

  1. The driver is a service provider, not a servant

I shouldn’t have to explain this further. You can learn a lot about a person by how they treat the waiter, cabdriver, or doorman. Don’t be the person others lose respect for because you treat these people poorly.

  1. The car is not a restaurant or trash can

Eating and leaving your trash behind is not polite. The cleanliness of the vehicle is your driver’s livelihood. Don’t make a mess.

  1. Tipping

Tipping is what makes the world go round. Much of the profit driven to the bottom line comes from gratuity. It’s very expensive to operate a commercial vehicle, and your tips are vital to your driver’s success no matter if they operate a taxi, limo, or rideshare. Tip more when it’s snowing or when you are going a short distance.

  1. Participating in the sharing economy without understanding what you’re participating in

Some of these new companies aren’t following laws and regulations—they may also be cheaper for a reason. They don’t have many of the normal costs associated with doing business, such as having proper commercial insurance. Do your research before you participate. Does your insurance cover you if are participating in the sharing economy?  

  1. Reasonable Expectations

If you want a car service, book one. Your Uber Black ride in style on taxi rates (after Uber takes it’s cut), is great, but, if you want white glove service, you should book accordingly and understand what you are paying for and what you are not. Is it moving day? Call a mover or rent a moving truck. A taxi driver is not meant for moving day. Do you turn into a puddle when you drink? Have a friend pick you up, or stay at home. It is not reasonable to expect that we can carry your dead weight, or know where you live, when you are passed out drunk in our backseat.

Why Do Cabdrivers Hate Credit Cards?

Posted by: Chey Cab Updated: June 22, 2014 - 6:11 PM

In the few years I’ve driven a taxi, I’ve witnessed the evolution of the typical cab customer: from the old standard of cash-paying clients, to plastic paying ones. The cabbie’s hatred of plastic has cast a negative shadow on the industry. A fare is a fare, and all cabdrivers should happily accept your credit card (I don’t care how my customers pay me), but I think it would be helpful to understand why paying with plastic can break your cabdriver’s heart.

A cabdriver’s operating costs are around $50,000 or more each year, assuming they are a legal, licensed and insured business. Broken down, that would be about $20,000 for gas, $26,000 for the cab lease, and rest is miscellaneous ( car washes, city licenses, and out-of-pocket upkeep). Assuming a cabbie works 6 days a week, 52 weeks of the year, he or she will have to earn over $160 a day just to cover operating expenses. So next time you cringe as you watch the meter climb, know that there are real costs behind that meter.

We get paid in three ways:

  • Accounts- a medical or corporate customer signs a contract directly with a cab company and is billed for runs served by that cab company’s drivers. Often, because the client is essentially purchasing rides in bulk, they are given a lower mileage rate and offer no gratuity to the driver. When the cabbie accepts one of these fares, no cash changes hands; instead, the cab company will apply this amount owed to the driver towards the cabbie’s lease. In the event that the fares from these rides exceed the amount owed on the lease, the cab company will issue a check to pay that different. But not always in a timely fashion. Meanwhile the cabbie still needs to put gas in his taxi and food on his table.
  • Credit Cards-when a customer pays with a credit card, a %5 service fee is taken right off the top, the cab company applies these credit card charges to cover the lease (which can be $500 to $600 per week), and, if there is anything left, the driver will get a check, sometimes immediately, sometimes not.
  • Cash-when a customer pays cash, the cabbie has enough money in hand to pay his or her lease, put fuel into their cab, and not have to worry about having enough cash to make change for other customers, or have to wait for the cab company to get around to cutting them a check.

With certain cab companies not paying their overages on account customers, and with banks taking 5% off the top, that leaves the driver with fewer resources to meet the bare-minimum of their operating costs, much less to pay their bills. Keep this in mind the next time a cabbie looks deflated when you offer your credit card in payment. For me it’s all the same, but I’m not fare to fare like some.

At the end of the day, all cabbies are in the service-industry, which means we need to offer what our customers want in order to be successful, but my advice to people is that if you liked your driver, had good service, and can pay cash, you should do it. I’ve also observed cabbie behavior long enough to have seen that cash paying customers get better service, and get cabs quicker.  Cash paying customers are worth their weight in paper-gold.

The Duffel Bag of Cash in the Underarm of Mahtomedi

Posted by: Chey Cab under Society, Crime, Transportation Updated: April 24, 2014 - 5:06 PM

My heart skipped a beat when I saw a jail run pop up on my taxi's computer screen, but not for the reason most would guess. I’d lay even-money that most would think that a female cabdriver getting called to a jail late at night would be afraid, or, at the very least, hesitant about taking the fare. Not me. I was excited. A little known fact about jail and prison runs: they are often both fascinating and lucrative, especially the ones in the outer suburbs. Are they risky? A little, but I find that the payoff far outweighs the risks. Besides, people getting out of jail aren’t typically in a hurry to go back, so the biggest risk is getting there and the fare is gone, robbing me of gas, time, and a potentially great story, but what fun is life without gambling now and again?

When I arrived at the Washington County Jail, I saw an elderly woman shuffling out of the shadows, her walker scraping across the pavement. My thoughts began to swirl: why was she in jail? DUI? Domestic assault? As she struggled into my cab, she directed me to Willernie, a small, less-than-affluent community in the underarm of Mahtomedi. A thirty-dollar fare at best-- not what I was hoping for.

Having been around the block a few times (I am allowed one cabbie cliché), I asked to be paid up front, wary of being stiffed. When she told me that her husband was waiting for her with “a duffle bag full of cash” to pay for the ride, my imagination started working overtime. Elderly woman. Walker. Jail. Willernie. Duffle bag full of cash. Maybe she was an up and coming meth cook molding herself in the image of Walter White? Or maybe she was just a crazy old lady who was trying to scam me. I didn’t know which option to prefer. The more I thought about it, I came to realize that the likelihood of an elderly woman with a walker opening the door and sprinting from my cab before she paid her fare seemed to be far-fetched. Funny, but far-fetched. That’s not to say I haven’t been scammed by elderly folks. It happens more often that you would think. Shady knows no age restrictions.

Despite my hesitation, the thought of a duffel bag full of cash had piqued my curiosity. The promised bag of cash (that I imagined with spray painted with dollar signs on the outside) had so captured my imagination that I decided to take a chance. I shifted my cab into gear and began driving towards Mahtomedi.

The ride was, in and of itself, uneventful. I learned within the first few miles that my customer was slightly crazy—which I have to admit was not even a little surprising, but the questions about what a woman her age was doing in jail and how she came to possess duffle bag full of cash kept swirling in my mind.

We rolled to a stop in front of a house that could be more accurately described as a shack, or perhaps a shanty, happy to be one step closer to collecting my fare and writing this story. Much to no one’s surprise, the door was locked and she did not have a key. Motioning to her walker, she told me to walk around the house and bang on all the windows to wake her husband up. For those of you who think that cabbies do nothing but sit on our ass all day long—think again. Unless you know a cabdriver personally, you don’t know a tenth of what we actually do.

Focused on getting my fare, I began walking through the overgrown yard, trying to avoid the trash, old tires, and scrap metal that was strewn about as if to add to the trailer park ambiance. After a couple of minutes of banging on windows and trying to remember when I had my last tetanus shot, I heard the muffled sounds of someone grumbling, swearing, and stumbling towards the front door.

The moment of truth—would I get paid, or would I be left to hope that an attractively single police officer would arrive to file my complaint?

When the door opened, the couple began swearing at each other, locked in the throes of passionate, trailer-park reunion. I was able to steer the conversation towards the duffel bag-o-cash, as I became more and more convinced that its existence was a myth of Easter Bunny sized proportions that was told to innocent cabdrivers in order to con them into giving a free ride. After asking his wife where the bag was (how does someone lose an entire bag of cash?), the man disappeared, and I followed the woman into the home. Minutes later, the husband reappears with a worn and faded duffel bag, (minus the spray painted dollar signs, much to my personal disappointment) and drops the bag on the table.

Stacks of hundred dollar bills were peeking out from within. It was true. The bag did exisit. Did they win the lottery? Were they on the run? How did they get this much cash! The more I thought about it, the more I came to realize that, if any of my suspicions were true, I really don’t want to confront them about it. I decided that it was best to collect my fare and be on my way. Afterall it was none of my business.

“How much?”  The husband asked. The last I had seen my meter, it read thirty-dollars. He handed me two twenties and asked for change, which I gave him, expecting the customary tip for services above and beyond your typical cab ride.

He gave me exactly thirty dollars, or, more pretentiously, a zero percent tip—far below the industry (and Chey Cab) standard. I left, cash in hand and a question worth pondering: how exactly does an elderly couple in Willernie with a shack for a house come to possess a duffel bag brimming with bundles of one-hundred dollar bills? It is a question best left to the imagination.

      

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