Survey: 9 out of 10 drivers satisfied with I-394 toll lanes

  • Article by: Star Tribune
  • Updated: July 31, 2009 - 12:34 AM

More than nine out of 10 motorists who use the MnPASS toll express lanes on Interstate 394 in the west Twin Cities metro are satisfied with their experience, according to a survey released Thursday by the Minnesota Department of Transportation.

The department said that up to 150,000 vehicles a day use some portion of the 11 miles of the toll lanes that run from downtown Minneapolis to the western suburbs.

MORE LANES COMING: Additional MnPASS lanes are scheduled to open in the south metro on I-35W on Sept. 30 from Hwy. 13 north to downtown Minneapolis.

The 35-question online survey targeted current MnPASS customers, 70 percent of whom have held an account for more than three years, and about 500 responded.

When presented with the statement, "I am satisfied with my experience in using the I-394 express lanes," 59. 5 percent agreed and 31.6 percent strongly agreed.

AMONG OTHER FINDINGS:

• Nearly 80 percent either agreed or strongly agreed that the lanes give them value for their money.

• Nearly 84 percent either agreed or strongly agreed that the lanes provided fast, safe and reliable commutes every time.

• More than 63 percent indicated that what they liked best about the lanes was saving time.

WANT TO KNOW MORE? For more about MnPASS, including how to sign up, visit: www.mnpass.net.

PAUL WALSH

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