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Continued: Comcast cable TV costs called into question in Eagan

  • Article by: LAURIE BLAKE , Star Tribune
  • Last update: February 23, 2013 - 3:16 PM

Grogan said the city does have authority to insist on customer service standards next time it approves a franchise for Comcast.

Other cities are also taking an interest in Comcast rates because of the new adaptor box charges, Grogan said.

“Comcast really controls the entire Twin Cities marketplace, and consumer concerns are coming in from all over the metro area,” Grogan said. “Eagan is not the only city out there that is reviewing this issue.”

Other cities also are looking into Comcast’s charge of a $5.99 “convenience fee” to make a payment over the phone.

Laurie Blake • 952-746-3287

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  • Comcast letters about charging for digital adaptor boxes that the firm handed out for free two years ago prompted Eagan residents to complain to the city.

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