Stream Global appears to be Eagan-bound

  • Article by: KATIE HUMPHREY , Star Tribune
  • Updated: August 4, 2012 - 9:10 PM

Tech support firm could add hundreds of call center jobs.

A tech support firm that had previously announced plans to move its headquarters from suburban Boston to Apple Valley appears headed to Eagan instead.

Stream Global Services has signed a lease on office space in a building on Northwood Circle, not far from the intersection of Interstates 494 and 35E. It's seeking financial assistance from the Minnesota Department of Economic Development for renovations.

In a letter to the city of Eagan, Stream Global Vice President Vincent Mottola said the building will house 40 to 50 jobs in the corporate headquarters and 300 to 350 jobs in a call center.

Eagan City Administrator Tom Hedges said the company is also pursuing a lease on an adjacent property. The company's letter said that a second building would provide 300 to 400 more call center jobs.

Stream Global has been working on securing state funds to help cover the cost of renovations and equipment. Mottola estimated those expenses as $1.5 million to $2 million for the first building and another $2 million for the second.

It is unclear how much assistance the company seeks from the state. Stream Global officials could not be reached for comment Friday.

Eagan Mayor Mike Maguire is cautiously optimistic about the influx of new jobs.

"Certainly, if it were to come to fruition, which we're hopeful of, it'd be very exciting news for Eagan," he said.

Even if the location of future call centers is still undecided, Maguire said that the corporate office will add "some good head-of-household jobs in Eagan."

Plan A fizzles

Stream Global says it employs more than 30,000 people in 22 countries. It assist clients' customers with technical, computer, financial and billing questions over the phone and Internet.

Stream Global CEO Kathy Marinello lives in Apple Valley, and the company announced in March that it would relocate to that suburb.

At that time, the company had been offered about $1 million in a loan from the state Department of Employment and Economic Development and $1.4 million from the city to help with remodeling of an aging building.

But those plans, trumpeted by city officials who were particularly thrilled with the company's interest in locating along the Cedar Avenue busway, fizzled.

Choosing Eagan

In July, Apple Valley Community Development Director Bruce Nordquist issued a statement saying, "Stream has informed us that at this time the building they need does not exist in Apple Valley."

In an e-mail to members Friday that noted Stream Global's intent to locate in Eagan, the Apple Valley Chamber of Commerce said, "While the news is disappointing, we are pleased that the company ultimately chose to relocate from Massachusetts to Minnesota and Dakota County."

Katie Humphrey • 952-746-3286

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