Two years ago, a Golden Valley couple changed their Internet plan and turned over their old modem. They didn't hear anything about the equipment until earlier this month, when they noticed an extra $40 charge on their Internet bill. Here's what they found out when they called the company:

"My husband was informed that a recent effort is being made by (the company) to track down missing equipment and it seems that the location of a modem which was assigned to our home is in question … The modem was removed by a technician … The customer service agent informed my husband that there was no documentation that the modem had been returned." The company asked the couple to turn over a copy of the work order from two years ago. "I wonder how many customers understand that they could be asked to be responsible for maintaining documentation of a work order from (the company) for eternity. We don't have the modem. We never touched or saw the modem. As it is (the company's) equipment needed to provide service to their customer and technicians are the individuals responsible for installing and removing the piece of equipment, I feel no ownership or responsibility to compensate (the company) for the missing piece of equipment." Have you been asked to account for long-gone equipment? Should the company or customer be responsible for tracking it down?