The Whistleblower blog was started in 2008. Look for posts by these contributors: James Eli Shiffer, Jane Friedmann, Brandon Stahl, Eric Roper and Alejandra Matos. | Check out the Whistleblower archive.

Find us on Facebook and Twitter. Find our watchdog and investigative work at The Investigators.

The Star Tribune's journalists need your help blowing the whistle in Minnesota. Contact us here.

Weigh in: Are major appliances built to last nowadays?

Posted by: Jane Friedmann under Whistleblower, Whistleblowers Updated: December 16, 2009 - 10:16 AM

 

A Litchfield couple paid cash to fix their clunker of a dishwasher, but still will have to buy a new one.
“My husband and I purchased a dishwasher . . . in June of 2007, installed it July of that year. In August of 2008 the motor 'locked'. Locking means [the motor has failed and] it must be replaced. Our warranty covered parts only, so we had to pay $150.00 in labor. It was installed in September last year. This August it locked again. And parts were no longer covered. Our . . . Certified Repairman advised us to purchase a new dishwasher, as the motors needed in the dishwashers go out quickly (obviously) and they are not warrantied. The total to fix our dishwasher this time would have been $450.00... and who knows when it would need a repair again. [The manufacturer] has since remade the motors but they are not compatible for our unit.
“The purchased price for the dishwasher was $699.00 (plus tax). . . . It is now sitting in our garage. It hasn't been thru a cycle since it was 25 months old. And [the company] considers that an 'old unit'.”
Is faulty workmanship an inevitable product of modern times? How long should major appliances last?

ADVERTISEMENT

Connect with twitterConnect with facebookConnect with Google+Connect with PinterestConnect with PinterestConnect with RssfeedConnect with email newsletters

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT