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“He’s got the skills that are needed at in this point in time,” she said. “And he understands that if you’re going to solve a problem, you need to understand all the stakeholders’ concerns around a particular issue.”
Minnesota is one of 15 states and the District of Columbia building its own exchange.
The director of Maryland’s exchange recently stepped down, and the head of Hawaii’s health insurance marketplace announced her resignation in November, dogged by delays and low initial enrollment.
The leader of Oregon’s health exchange took a medical leave earlier this month as state officials were reviewing his job performance because of delays with the enrollment system.
Before MNsure’s launch, its officials faced an unnerving data security breach involving more than 1,000 Social Security numbers. MNsure also endured criticism over its multimillion-dollar advertising campaign.
In addition, MNsure was chided for not casting a diverse enough net when doling out $4 million in federal grants to help difficult-to-reach communities, such as African-Americans and those with mental health issues. Todd-Malmlov admitted problems with the screening process, and the board ended up freeing up additional money for a second round of grants.
Staff writer Abby Simons contributed to this report. firstname.lastname@example.org 651-925-5044 email@example.com 612-673-7335