Complaints pile up for Minnesota's top 10 tutoring services

  • By: STAR TRIBUNE
  • Updated: June 3, 2012 - 6:46 AM

Long service delays. Rude customer service representatives. Broken equipment. These were just some of the nearly 200 complaints filed against two dozen tutoring services in Minnesota in recent years. The only major tutoring service in Minnesota that drew no complaints from parents or local school officials was Friendship Community Service, a non-profit organization.

Total paid through end of 2011-12: $6,213,768.27

State headquarters: Michigan

Type of organization: For profit

Application score (minimum of 70 required by state): 93

Complaint: St. Paul officials said ATS repeatedly violated its contract by contacting families prior to official enrollment period, giving ATS an "unfair advantage" over competitors for years.

Response: ATS acknowledged it routinely contacted families over the summer to remind them about tutoring program, but said company was "quick to respond" when district raised objections in 2011.

*Educate Online is one of three companies that failed its initial review in 2011 but was later approved by state officials.

Source: School districts of Anoka-Hennepin, Duluth, Minneapolis, North St. Paul, Osseo, Robbinsdale, Rochester, Rosemount-Apple Valley-Eagan, St. Cloud and St. Paul. Revenue figures include projections based on 2011-12 enrollment data.

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