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Continued: Insurance takes no-questions-asked approach on claims

  • Article by: JIM FOTI , Star Tribune
  • Last update: September 19, 2007 - 9:51 PM

The Cermaks will get $3,000 less for their SUV than they paid for it, Sandy Cermak said.

A faster resolution

Forster had just passed over West River Parkway on her way home from her job as a professor at the University of Minnesota's School of Public Health when the bridge went down, with her Prius on it. State Farm declared her car a total loss, and she was happy with the insurance payment she received for the Prius, a model known for holding its value. "I got almost as much as I paid for it. It was 18 months old. So that was fantastic."

State Farm is keeping Forster's car and others as evidence in case it can recoup some of its expenses from other parties once the collapse investigation is complete, said Sonia O'Brien, a spokeswoman for the company. State Farm handled roughly 25 claims related to the collapse, she said. Most were handled under the comprehensive portion of the policy, though at least one policyholder who didn't have comprehensive was able to file a claim under a collision policy.

The firm did also pay a few repair claims for cars involved in minor collisions on the parts of the bridge that didn't collapse, she said.

Insurance companies are used to disasters, but O'Brien said, "This is something new for us -- and everyone else."

Jim Foti • 612-673-4491

Jim Foti • jfoti@startribune.com

  • INSURANCE HELP

    • Minnesotans who are having a dispute with an insurance company can call the Minnesota Department of Commerce's Consumer Response team at 651-296-2488 or 1-800-657-3602.

    • More information about the insurance complaint process is available at www.startribune.com/a3356

    INSURANCE HELP

    Minnesotans who are having a dispute with an insurance company can call the Minnesota Department of Commerce's Consumer Response team at 651-296-2488 or 1-800-657-3602.

    More information about the insurance complaint process is available online at www.startribune.com/a3356

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