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Liz Reyer

Columnist | Coach's Corner
phone: 651-398-4765
Liz Reyer's Corner column, which advises executives, managers and workers on making positive changes, appears Mondays in the Star Tribune's Business Insider section.
Recent content from Liz Reyer

Let your best teams lead the effort to boost overall performance

A look at how to get more consistency from co-workers, employees.

Staff turnover doesn't need to affect service

Q: We've had some bumps with staff turnover; our more strategic level clients haven't accepted our team changes readily and I'm wondering how we should…

When a top producer is disruptive to your team

I have a team member who is extremely successful in some ways and very toxic in others. Others on my team often complain about her, but she gets results. What should I do?

Networking doesn't happen overnight

Q: I am in the market for a new job and am trying to network to find opportunities. But people are not very responsive and…

Saying 'sorry' all the time? Here's how to stop

Q: I've become a chronic apologizer. I say "sorry" for things I did that I have no reason to be sorry for, and even for…

Too hectic at work? Try focusing on the present

Depending on your point of view, the end of the year is the most magical time of year, the most stressful time of year or…

How to help others, and protect yourself, when burnout grips the office

Q: I'm surrounded by people who are afflicted with burnout. It's legit — being asked to do more with less is epidemic. While I'm maintaining…

Coach's Corner: What to do when the boss hogs all the credit

Q: My manager is a bit of a glory seeker and focuses more on self-promotion than on recognizing the contributions of his direct reports. How…

Coach's corner: As a manager, you can't please everybody

Q: As a manager, I struggle with managing the pressures of my boss' expectations while trying to meet my team's needs. How do I…

Try to stay positive amid the drumbeat of bad news

Q. I have a job where I have to be very supportive to people and quite outgoing. I love that, but world events and reactions…

Coach's Corner: Making connections at work

Q: I'm considered a loner at work. The problem is, I don't really want to be. I'd like to be one of the gang, but…

Coach's corner: Closing the book after a rough termination

Q: I recently was told that my job was going to be eliminated after nearly 20 years. While I found a new position and am…

Coach's corner: Explore the roots of your dislike for coworker

Q: I have to work with someone I dislike a lot and don't have respect for. At times, I have to work with her quite…

Coach's Corner: It takes practice to develop a positive outlook

Q: People always ask me why I'm so negative. I have to admit that I tend to be a "glass half empty" person, and also…

Coach's Corner: How to respond to new co-worker who's a persistent critic

Q: I have a new co-worker who has a good background and is generally a good addition to the team. But she has a habit…

Coach's corner: Speaking up at work takes some practice

Q: I hate making mistakes, and I get really self-conscious when people need me to make declarative statements about what I think. I'm just so…

Coach's Corner: What to do on a project when the boss provides little guidance

Q: My boss just threw me in the deep end of the pool on a new project; he has a lot of expertise in the…

Going offline just might be cure for crankiness

Q: Lately I seem to be irritable at work all the time. The smallest things bug me, and I don't enjoy things or people I…

Coach's Corner:

Q: There are days when I like my work and look forward to the things I need to do and the people I need to…

Coach's Corner: Getting to the heart of your job dissatisfaction

Q: I've been at a new job about three months and don't like it at all. It's not what I expected, and I'm not sure…

Coach's corner: Finance analyst needs to explore why she's crying at the office

Q: I'm a fairly emotional person, and need help keeping my feelings under control at work. In particular, I sometimes cry at work, which does…

Coach's Corner: What to do when the boss of your boss adds to your to-do list

Q: My boss' boss, "Abby," has gotten in the habit of asking me to help her, including taking on things that are actually other…

Coach's Corner: Dealing with a direct report who's easily offended

Q: One of my team members takes it personally when clients disagree with him; he even is offended if other colleagues try to have a…

Coach's Corner: Boss not supportive? Speak up, and be clear on what you need

Q: My boss is hard to figure out. Sometimes he acts like he's not paying attention, other times he has me under a microscope. Even…

Outside Consultant: What to do when you feel invisible at work

Q: Sometimes I feel invisible — I'll say things and no one reacts, then someone else says the same thing and people respond. I don't…

When your views don't mesh with co-workers'

Q: A group of people I work near are very outspoken, and very different from me in their attitudes and beliefs. It gets uncomfortable for…

Coach's Corner: Dealing with an obnoxious boss takes some assessment

Q: I work for someone who is generally uncivil. If I were calling names, I'd say he was quite a jerk. It's not personal; he…

Coach's corner: To pick the right path, it's time for a gut check

Q: I'm at a turning point in my career and am trying to decide if I should move to a large corporate setting, stay with…

Coach's Corner: Overcoming impostor syndrome at work

Q: While I objectively know I am doing a good job at work, I still have nagging doubts about my competence. I get good feedback…

Coach's Corner: Striking a balance between action, consensus building

Q: I like decisive action; I just joined a leadership team that prefers consensus. From my point of view, this style leads to paralysis and…

Determining the barriers to change in your company

Many people pose questions about managing change, getting people on board with company cultural shifts, or gaining support for new programs. Today, I want to…

When riding out a management shake-up, look up the ladder

Q: The new VP of my group just cleaned house; several directors between her level and mine lost their jobs. I am not worried about…

Coach's Corner: How to help out front in a back office role

Q: I work for a nonprofit in a fairly mundane role. And while I think our organization helps people, I'm far away from it. I'd…

Reyer: How to cope with the little losses when things are mostly fine

Q: I've lost several sales lately, and I'm feeling a bit dejected. Big picture, things are OK, so what can I do to keep my…

Coach's Corner: What to do when team doesn't take to your leadership

Q: I was hired to lead a team that had been a self-directed work group. The people are all experienced professionals, but there were issues…

Coach's Corner: What to do if you think a project is headed toward failure

Q: I was on a project last year that was eventually shelved because it was losing money, wasn't properly staffed, and was generally not meeting…

Coach's Corner: How to overcome nerves when giving that big presentation

Q: I'm going to be doing my first-ever presentation to some executives, and I'm really nervous. What can I do to keep from blowing it?A:…

Coach's Corner: Getting feedback from boss who's on the way out

Q: I work for a small company that doesn't have a lot of formal processes. My boss is retiring, and, while I know he has…

Coach's Corner: When co-workers want you to solve their problems

Q: People keep coming to me to help them solve their problems. Usually it's work-related, but sometimes about personal concerns. I'm flattered, but feel a…

Coach's Corner: Learning how to speak up in meetings

Q: I've been getting a reputation as the person who goes along with an idea in a meeting, but then undermines it later. It's because…

Coach's Corner: How to design change and keep it positive

Q: My job is fine, my personal life is fine, but I know that I have a tendency to get bored and restless. What can…

Coach's Corner: Your new team does sloppy work. Now what?

Q: I joined a team where the work is surprisingly sloppy and there is little sense of the right processes to follow to get things…

Coach's Corner: What to do when your team can't get along

Q. Some folks on my team are having trouble getting along — it's a mix of generational, religious and political differences. I need them to…

Coach's Corner: Keys to improving team spirit at work

Q: I'm trying to build more camaraderie among my team at work. We've got people of all ages and backgrounds and, while people seem well…

Coach's Corner: Developing a well-rounded management team

Q: I'd like to help the managers on my team become more effective with their direct reports. They tend to have different approaches — one…

Coach's corner: how to face impending layoffs

Q: My company is going through a large layoff. Not much information has been shared, but I think it's likely that my team (including me)…

Liz Reyer: Handling difficult conversations

As I was looking through questions for this column, I was struck by how many of them highlighted the need for conversations about problems or…

Coach's Corner: Developing a routine key to building a business

Q: I've recently launched a small business (very small — just me so far), and now I need to make it succeed. What tips do…

Coach's Corner: Speak up if you're doing all the work

Q: I'm frequently paired on projects with a guy who talks a good game but doesn't do much. How can I handle this so that…

Big changes require planning on many levels

Q: I'm expecting a lot of professional and personal change in the next several months … and I don't like change much. What can I…

Coach's Corner: Moving on after well-liked co-worker is laid off

Q: Yesterday I had to help clean out the office of a laid off co-worker. He was well-liked, so this is hard for all of…

Coach's Corner: How to get team on board with new strategy

Q: My company has adopted a new companywide customer engagement strategy. We've had some training, but my team doesn't really get it yet. What can…

Coach's Corner: Tap into positives when new career path unravels

Q: I've spent the last few years trying to do a career change, and no matter what I try, it's just not going well. I'm…

Coach's Corner: When the company way doesn't feel right

Q: My company has processes for getting things done that I find to be inefficient and that don't necessarily make a lot of sense to…

Coach's Corner: The art of turning down a promotion

Q: I'm considered a top performer in my technical field, and am now being pushed toward management roles. The problem is, I like what I'm…

Coach's Corner: What to do when an employee lies to you

Q: I have a young employee on my team who's a good worker, but I recently caught him in a lie. No harm was done,…

Coach's Corner: When your job isn't challenging enough

Q: I'm really underutilized at work. Not only is the work too easy, I also don't have enough to do. I like my boss, but…

Coach's corner: Finding a balance when collaborating on a project

Q: I lead a project that is supposed to be a collaboration of equals to share resources. However, my peer at the other agency is…

Coach's corner: Finding answers when you're passed over for promotion

Q. I'm pretty angry with my company because I keep getting passed over for promotions and new opportunities; I've been here three years already. What…

Reyer: Keys to leading change and winning over holdouts

Q: I work on a team that is responsible for helping identify and implement process changes in our company's operations group. There are some people…

Reyer: Succeeding in a less structured work environment

Q: I've taken a job in a new department at my company, and it's been a hard transition. I'm a very structured person, and my…

Reyer: How to improve interaction with co-workers

Q: It's always been hard for me to engage with people and feel connected. I just don't seem to know the unspoken rules of how…

Reyer: When moved down in hierarchy, look ahead

Q: I have a new boss who reports to my former boss, moving me down the corporate hierarchy. I'm feeling demoted; for example, he goes…

Reyer: In office turf battles, look for shared ground

Q: One of my co-workers is territorial and has a hard time if I talk to our mutual clients without him. Our roles are different…

Coach's corner: Dealing with a chatty, unfocused supervisor

Q: I have a good boss, but she is very chatty. At meetings, we never get through my agenda items and it’s hard to get…

Coach's Corner: How to build a strong project against an underminer

Q: I’m in charge of a team tasked with implementing a new corporate strategy. I’m running into a peer who seems to be trying to…

Reyer: To calm nerves, focus on the here and now

Q: I always get nervous before and during client calls, especially with new clients. I just want to get the call over with. How can…

Coach's Corner: Dealing with team members and clients

Q: I'm trying to get my team to be more service-oriented with our internal clients. My group tends to be pretty negative and doesn't seem…

Coach's Corner: Getting a vision and some facts will help you map next step about school

Q: I am currently in school and working full time. I'm trying to decide if I should just finish my A.A. or continue to a…

Coach's Corner: Recognize your strengths and weaknesses to better develop skills

Q: I keep hearing advice that I should build on my strengths, but it makes more sense to me to fix my weaknesses. What am…

Coach's Corner: Being bullied at work

Q: I work with someone who is actively intimidating toward me (but not my other colleagues). I've reported it to the head of my organization…

Reyer: Clarify what advancement means, why you want it

Q: I want to advance my career, but keep avoiding opportunities to step into the spotlight. I feel like I’m holding myself back. What…

Coach's corner: Steve, 45, service rep, hates asking for help

Q. When you’re networking with people, what kind of help can you ask for? I’m uncomfortable about reaching out and worried that I’ll be…

Coach's corner: Step carefully when dealing with a weak manager

Q: What can I do to help employees at my company who don’t report to me? I know that some employees on one team do…

Coach's Corner: IT quality manager is not good at small talk

Q. I'm starting to attend more meetings with clients, and am not a good conversationalist. I'm OK when the talk is about business, but…
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