Staff Directory 16913026

Liz Reyer

Columnist | Coach's Corner
phone: 651-398-4765
Liz Reyer's Corner column, which advises executives, managers and workers on making positive changes, appears Mondays in the Star Tribune's Business Insider section.
Recent content from Liz Reyer

Keeping top talent when company is in flux

As leader of a fairly large work team, I am faced with some of my best team members beginning to get itchy feet. How can I encourage retention during a time of transition and uncertainty?
How to maintain an office pace when working from home

How to maintain an office pace when working from home

Succeeding in your at-home office will require both creativity and discipline, but fairly simple steps can ease the way.

What to do when your company wants you to mine a whole new kind of customer

Q: I've been assigned to develop a strategy for reaching out to new groups of potential customers. I'm really excited about this assignment, but also…

Too many retirement options? How to make a good choice

I'm feeling stuck from having too many choices! I just determined that I'm in a financial position to retire. I still like working pretty well, and I could stay at my current employer full or part time or pursue consulting or teaching opportunities. Or I could go to 100 percent retirement. How do I make the right choice?
How to juggle team training and your own work

How to juggle team training and your own work

Q: I have been asked to lead a team of seven fairly inexperienced analysts to help them become a high-performing team. At the same time,…
Coach's Corner: You suspect co-worker is doctoring expense reports. Now what?

Coach's Corner: You suspect co-worker is doctoring expense reports. Now what?

I process expense reports and can tell that someone is breaking some rules when he files his reports. It's nothing big, so I might be being picky. If I report it, it'll be obvious to him that I was the whistleblower. I'm worried about the consequences; what should I do?

Co-workers not pulling their weight? First, figure out why

Q: I work in an organization that has leads (that’s my role) and supporting teams to ensure that client needs are met. My problem is…
You've taken on more work but get no more recognition. Now what?

You've taken on more work but get no more recognition. Now what?

Q: In the last few years at my company, I've frequently been asked to take on new responsibilities, and have promotions hinted at that never…
How to draft a summer flex schedule that makes sense

How to draft a summer flex schedule that makes sense

Q: We are trying to figure out a good approach to letting people have more flexibility in the summer, while not creating an administrative nightmare…
How to deal with others' missed deadlines

How to deal with others' missed deadlines

I've been assigned to a project and am responsible for a specific part of the work. People upstream from me are not getting their work done on time, but my timelines are not changing. What can I do to be successful … or at least not be the scapegoat?

It can be difficult at first letting go of control

Q: I am accustomed to having a lot of control in my job, calling the shots and setting direction. It ensures that things are…
To focus your thinking, train like an athlete

To focus your thinking, train like an athlete

I feel that I've forgotten how to take a step back and think comprehensively. How can I re-energize those skills?
After a private office, working in a cubicle may require ground rules

After a private office, working in a cubicle may require ground rules

It's a big adjustment, moving from a more private workspace to more hustle and bustle.

Six months and no offers could mean job search needs a break

Q: I'm discouraged. I was laid off about six months ago along with a lot of others in my company. To make it worse, other…

Energy lacking on the job? Time to diversify your lifestyle

Q: I've been in my job about a year and am finding it to be physically and emotionally fatiguing. I genuinely like it — I…

How to get detail-obsessed employee to see big picture

I manage someone who sweats every detail; what can I do to help?
If you think you have fumbled an office chat, you probably did

If you think you have fumbled an office chat, you probably did

Ouch, that conversation did not go how you thought it would. Time to reflect on why it happened and what you can do next time.

What to do when your work team turns sour

Q: The office I work in is becoming increasingly angry. It seems like there are no more "honest mistakes;" instead folks are looking for the…
Introvert should look at speaking opportunity as chance to advance

Introvert should look at speaking opportunity as chance to advance

Q: In my job I often create detailed presentations for others to present. I've been told that if I'm to advance in my career, I…

No reason disciplined boss can't stop workers' bickering

I had a discussion with the group's primary troublemakers, but so far there has been no improvement. How am I supposed to handle all this drama?
Reyer: Building common ground with colleagues

Reyer: Building common ground with colleagues

I have a colleague who guards her turf pretty aggressively. She doesn't share other people's ideas even if they're useful and keeps information to herself even when others need it. She's a pleasant person, but these behaviors are frustrating. How can I work more effectively with her?

Tips for dealing with a boss who is a bully

Q: My boss is a bully, but her behavior falls just short of what I would consider HR-level offenses. I find myself feeling defenseless and…
Listening is the critical first step in bringing work groups together

Listening is the critical first step in bringing work groups together

I am working to help unify a number of different work groups around some consistent processes. They all have different workplace cultures and have developed their own unique ways to get their work done. How do I help bring them together without forcing the change down their throats?

If you think your boss is incompetent, time to consider new job

Q: I've got a problem; I think the new leadership of my company is incompetent. I need my job, yet am caught in a dilemma.…
E-mails going unanswered? Time to look at how you write them

E-mails going unanswered? Time to look at how you write them

Q: My problem is e-mail, specifically getting responses from people. Often I have multiple questions and just get back answers to some of them. It's…
If you think you're networking too much, analyze the results

If you think you're networking too much, analyze the results

Q: It seems like a lot of people don't like networking, but I have the opposite problem; I really enjoy it and think I spend…

How to talk with work team members facing big changes

Q: Due to some organizational changes, I will need to have conversations with team members about ways they fit in the new structure and changes…

Focus is key to a successful job hunt out of college

Q: I am about to start my last semester of college, graduating with a degree in business. What should I be doing between now and…

New job brings a slip in performance. Now what?

Q: In all my past positions, I was recognized as a top performer. Yet, after changing roles a couple of years ago I am struggling…
Keeping resolutions may require a whole new approach

Keeping resolutions may require a whole new approach

Q: Like many people, I'd like to make some changes for the better in the new year. Any thoughts on making and keeping resolutions?Pat, 40,…

In the running for the job, candidate wonders what is taking so long

The main perspective that may help is to remember that a hiring process is a two-way street.

Key steps to fixing an internal communication problem

As an internal consultant, use active listening to clarify needs and expectations, while also putting a clear process in place for documenting assumptions and decisions so everyone is on the same page.

To make a difference, don't overlook small gestures

Q: I think a lot about how to help make the world a kinder and more just place. At the same time, I have a…
Boss is a problem, should you leave your job?

Boss is a problem, should you leave your job?

My boss doesn't stay focused and isn't helpful with the challenges I face; in general, he's hard to work for. Other aspects of my job are OK, but not fabulous. Is it time to look elsewhere?

How to get collaboration on track with your team

Q: I've been running into roadblocks on collaboration. People give lip service to working together, but then don't even respond to e-mails. I'm really frustrated…

To ease post-election anxiety, focus on gratitude

The election is over, and it's time to get regrounded and back to work. It's naive to think, however, that everyone is feeling at ease…
Mapping your route to a CEO job

Mapping your route to a CEO job

Q: My goal is to be a CEO of a good-sized company. I'd like to stay in the sector I'm used to (manufacturing) and wonder…
How to keep politics from taking over your workplace

How to keep politics from taking over your workplace

Q: We've got a situation where people are letting politics get the better of them, and I'm seriously concerned that by the time the election…
Coach's Corner: Confronting workplace bullying requires a plan

Coach's Corner: Confronting workplace bullying requires a plan

Q: I like my job, but there are a couple of people there who get away with bullying others. While I haven't been directly targeted…

Coach's corner: Tips for building a successful mentorship program

Q: I've had the benefit of good mentors over the years, but have heard from a lot of people that it's been hard to…

How to move past a business mistake

Q: I made a mistake at work that cost my company some money and embarrassed some executives. Yet everyone seems to be moving on but…

Team building requires organizing how work gets done

Q: I have a job with a lot of responsibility and I just went through a family crisis. Looking back, I realized that I have…

How to overcome the tendency to back away from challenges

Q: I have received several challenging opportunities, both at work and in my personal life, and always find myself backing away at the last minute.…

How to kick the planning rut and come up with fresh ideas

Q: I'm leading a task force to come up with new ideas for my company's products, and I feel stuck in a rut. How can…
Coach's Corner: Keys to improving your emotional intelligence

Coach's Corner: Keys to improving your emotional intelligence

Q: I get praise at work for my technical skills but have been told I won't advance without building my "emotional intelligence." What is that…
That dream job awaits, here's how to figure out if you want it

That dream job awaits, here's how to figure out if you want it

Q: In order to advance in my company, I will need to relocate to our company headquarters across the country. I'm not sure if it's…
Coach's Corner: Making teams accountable

Coach's Corner: Making teams accountable

Q. I have an associate whose team seems to drop the ball pretty often, and who then deflects responsibility and points it at my…

Starting a new business? Here are basic steps to get started

Q: I was laid off recently after about 15 years in my job. I liked my old career, but am taking advantage of this opportunity…
Coach's Corner: How to get past 'we've always done it this way'

Coach's Corner: How to get past 'we've always done it this way'

Q: As part of my new responsibilities, it has been suggested that I provide advice and assistance to co-workers to be in compliance with some…
A surge in angry callers and no support for customer service worker

A surge in angry callers and no support for customer service worker

Q: I provide customer service for my company and lately have been having problems with angry customers. They get abusive, but our management doesn't support…
Coach's Corner: Passed over for several promotions? It could be time to leave

Coach's Corner: Passed over for several promotions? It could be time to leave

Q: I've been in my job for several years. My co-workers rely on me, but I have been passed over for several promotions. It's disappointing,…

'Employee of the year' nominee fears he's getting credit for team's work

Q: I am the manager of a small department and have been nominated for an “employee of the year” award. A lot of what was…
Dealing with co-worker who asks your opinion, then argues with you

Dealing with co-worker who asks your opinion, then argues with you

What is your goal? Presumably, to have top quality work delivered by your organization will be at the top of the list. Keep your sights set on that.

Coach's Corner: What to do when you feel like you're not measuring up at work

Q: I'm feeling like I'm just not good enough at my job, and that sooner or later someone will notice. What should I do?Jania,…
Coach's Corner: Your new hire isn't measuring up. Now what?

Coach's Corner: Your new hire isn't measuring up. Now what?

Q: I recently hired someone who seemed to be well-qualified, but now that he's been in his job a short time, it seems that his…

Feeling burnout out at work? You may benefit from taking broad view

Q: I think I'm on the edge of burnout. I'm crabby at work and losing interest in what I do, even though I know I…
Coach's Corner: Summer planning includes vacations, too

Coach's Corner: Summer planning includes vacations, too

Continuing the theme of summer survival tactics, this week's column focuses on planning for chaos. While last week was all about serenity and inner management…

Managing the stresses that come with summer

Summer is great — warm weather, sunny skies, vacations. Yet there are many stresses that go with the season.For example, if you have kids, you…
Take first step to get more input from your boss

Take first step to get more input from your boss

Q: Lots of people complain about being micromanaged but I have the opposite problem — too little direction. I like clarity and structure, especially when…

Think of yourself first when telling management about your retirement

Q: My husband says I should provide 12 months notice before leaving my job. After 10 years with this company, I plan to retire when…
How to handle a co-worker's abrupt exit

How to handle a co-worker's abrupt exit

Q: A colleague left our company suddenly, leaving her work in disarray and the team upset. As the team lead, how do I handle this…

How to sell a growing company on investing in itself

Q: The small company I work for is on its way to becoming medium-sized, but our systems and infrastructure haven't kept up. It's hard to…

New direct report straight out of college just made a mistake. Now what?

Q: I often hire staff straight out of college. By and large, they are talented and motivated, and I am happy with them. Yet, they…

What to do when little things set you off at work

Q: Most of the time I'm pretty even-tempered, but some things at work set me off. They always have to do with being called to…
Your career is going along fine, but you still feel you have not met your expectations

Your career is going along fine, but you still feel you have not met your expectations

I have a successful career but it falls short of the expectations I set for myself years ago. I can't help but feel disappointed and embarrassed by that, even though I like what I'm doing. What should I do?

You weren't co-worker's pick for your new job. Now what?

Q: I started a new job recently, and one of the people I work with closely preferred a different candidate. She is quite influential and…

After layoff, how to avoid 'damaged goods' label

Q: I lost my job this week when my position was discontinued. It came as a complete surprise since I was fairly new and had…

Coach's Corner: What to do when your work team's performance falls short

Q: My team has had some issues providing acceptable service levels to one of our internal clients. Some balls have been dropped and some errors…
Coach's Corner: A beginner's guide to recruiting and hiring

Coach's Corner: A beginner's guide to recruiting and hiring

For the first time ever, I have a role in which I will be recruiting and hiring people for my company. What are some things I should do to make sure it goes well?

Team member is great, except for his awful table manners

Q: I have a team member who is smart, caring and a good leader … he brings a lot of benefit to the team and…
Map out your vision of vacation

Map out your vision of vacation

Q: I've never been very good about using all my vacation time. I feel guilty both about not maintaining "work/life balance" and for burdening my…

Coach's Corner: Asking for help can lessen your stresses

Q: I am under so much pressure, and don't really see it changing. Between my kids and aging parent, and between my boss and my…

Coach's Corner: How to adjust to a sudden change in bosses

Q: My boss lost her job suddenly; now there is someone new in charge and he has a very different management approach. I'm nervous and…

Coach's Corner: Is your team taking aim at its top performer?

On a team where standards focus on what you get done, your success as a collaborator, and mutual respect, the average low performer will realize they no longer have a place in this aspirational setting.

Leaders who can't talk tough must be taught

Think of it this way: If you don't give people the feedback they need to address possible blind spots, you're holding them back.
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