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Posts about Airlines

Delta does right by grieving family

Posted by: Kerri Westenberg Updated: March 12, 2015 - 4:07 PM

Charlie Heitzig of Maple Grove recently sent an e-mail that surprised, beginning with the subject line: “How to thank Delta.” As the Travel editor, many of the e-mails I receive about airlines are well-founded gripes. What had Delta done to deserve a commendation?
I opened the e-mail, and was stopped in my tracks as I read his heart-wrenching tale. Heitzig and his wife, Katie, lost their 12-year-old daughter Grace unexpectedly in January. (Read Grace’s obituary by colleague Jeremy Olson here.) The family is taking a long-planned spring break trip to Puerto Rico. Their other daughter, Ellie, was no longer looking forward to the trip after the death of her sister, especially as the only child. So the family decided to bring along one of Ellie’s friends. When they called Delta to transfer Grace's ticket, they braced for frustration. Instead, Delta eased the switch.
“We originally paid around $750 for Grace’s fare, but the price now for the same ticket is about $1,500 so there was a tremendous opportunity to make money,” Heitzig wrote, adding that the experience brought “a brief smile and happy kick to our day.”
It’s nice to share a story of an airline’s good customer service and a grieving family’s gratitude. May their vacation bring them respite.

Sun Country adds flights for Citrus Bowl

Posted by: Kerri Westenberg Updated: December 17, 2014 - 3:43 PM

When the University of Minnesota’s football team lands a spot in the prestigious Citrus Bowl, people take notice. That includes the staff of Sun Country Airlines.

The Mendota Heights-based carrier announced Wednesday that it is adding flights between Minneapolis-St. Paul International and Orlando International airports for people heading to the New Year’s Day bowl game.

The added flights from MSP to Orlando are scheduled for Dec. 31 and the morning of Jan. 1. Extra flights will return to MSP on Jan. 1, 3 and 4. The Jan. 1 return flight is a red-eye that departs at 11:30 p.m., landing in the Twin Cities at 1:45 a.m. on Jan. 2. These flights are in addition to regularly scheduled Sun Country flights between the two locations.

Shortly after the announcement, a round-trip with an outbound seat on the Jan. 1, 6:15 a.m. flight and returning on the red-eye flight that evening rang up at $373. Costs for other sequences were similar.
No need to bring the gold and maroon scarves and wool caps. The average high on New Year’s Day in the Orlando area is 68 degrees; the average low is a balmy 49 degrees.

No windows, but great view

Posted by: Kerri Westenberg Updated: October 28, 2014 - 3:41 PM

There is buzz this week about a recently unveiled airplane design. This new concept — let me be clear, no such planes are in production — has no windows in the airplane’s fuselage, including the passengers cabin.
It sounds claustrophobic, right? Don’t worry. The entire wall of the aircraft will become virtual windows, possibly displaying the view outside in large panels that wrap the plane’s interior. There’s you, buckled into your seat, and there’s the clouds outside, right beside you displayed on the wall. OK, you can worry if you like (claustrophobic or not).
 The idea comes from UK-based technology firm the Centre for Process Innovation. It’s flashy introductory video explains that such walls, beyond offering entertainment, would be thinner than those now used. In the company’s rosy view, that situation would lead to wider seats for passengers and reduced fuel consumption, which would naturally lower carbon dioxide emissions.  
“Every year, 3.1 billion people fly around the world … using 220,000 gallons of fuel and producing over 705 million tons of CO2,” the video intones. The company expects such a plane could fly in about a decade. 

Delta adds more warm-weather destinations

Posted by: Kerri Westenberg Updated: September 30, 2014 - 10:18 AM

Delta announced new seasonal service from Minneapolis-St. Paul International Airport to Montego Bay, Jamaica, and Nassau, the Bahamas, this winter.

Nonstop flights between MSP and Montego Bay will operate on Sundays, beginning January 18.

Saturday nonstop service between MSP and Nassau begins January 17; Sunday service begins February 15.

The flights will be operated on Airbus A320 planes with 150 seats.

Delta brings on the warm-weather destinations

Posted by: Kerri Westenberg Updated: September 18, 2014 - 11:05 AM
News from the Travel Desk:
Delta Air Lines announced that it is bringing back its nonstop seasonal service between Liberia, Costa Rica, with Minneapolis/St. Paul International Airport. Seasonal service between San Jose and Minneapolis/St. Paul will be reinstated. Delta will also offer flights to Punta Cana in the Dominican Republic from MSP during the cold months, when demand for such warm-weather destinations peaks.

Flights will be operated using Airbus A320 and Airbus A319 aircraft.


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