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A Delta Air Lines program that whisks “high-value customers” from gate-to-gate in a Porsche has expanded to Minneapolis-St. Paul International Airport. For the service, which started as a trial in Atlanta, a “Delta Elite Services representative” surprises select customers at the aircraft door and escorts them via a Porsche Cayenne S Hybrid vehicle to their connecting gate. Delta says it is looking for ways to “enhance the travel experience for our most valued customers.” In this case, that refers to Diamond Medallion members, most of whom have flown at least 125,000 miles. “We’ve found a unique opportunity to surprise and delight customers,” Delta says. Let’s hope those Porsche’s have horns so they don’t surprise other unsuspecting fliers in the process.
A press release from the Metropolitan Airports Commission revealed today what many hungry fliers had been waiting hear:
A new McDonald’s restaurant will open in Terminal 1-Lindbergh at Minneapolis-St. Paul International Airport (MSP) by the end of October, bringing a familiar array of favorite fast, affordable foods back to the airport following a two-year absence.
"A new McDonald’s has been travelers’ most frequent restaurant request since that company’s contract with Delta Air Lines for stores on Concourse G expired two years ago,” said Jeff Hamiel, executive director and CEO of the Metropolitan Airports Commission. “We’ve been working with McDonald’s since that time to find a suitable location for the restaurant’s return. I’m pleased to say that by the end of October, travelers will once again be able to satisfy their McDonald’s craving before boarding their flight.”
Construction crews are busy near the entrance to Concourse D building an 1,800 square foot store that will be open 24 hours a day and employ about 60 people, according to local McDonald’s owner/operator and Twin Cities’ McDonald’s Co-op member Courtney Henry.
"We're very happy to be back at the airport and extremely pleased that there has been such great demand for McDonald's to return,” said Henry, whose organization, Franchise Foods, owns eight other McDonald’s restaurants in St. Paul. “We look forward to serving the traveling public and MSP employees for years to come."
There will be Grand Opening offers available in the free November/December MSP Eat, Shop, Relax coupon book as well as on the Twitter feeds of the Twin Cities McDonald’s Co-op, @McD_Minnesota and the airport, @mspairport.
Big Macs and other icons of the McDonald's menus will once again be available at Minneapolis-St. Paul International Airport, according to Kate Dougherty of the Metropolitan Airports Commission. The fast-food giant closed in 2012, after the MAC began bringing in local stores and restaurants at the airport. That shift to make the airport more reflective of Minnesota has been widely lauded (hello Ike's and Creative Kidstuff), with one exception. There was an outcry when McDonald's went away (a move made by Delta). Now, Big Mac fans can take heart: The MAC will soon officially announce the return of McDonalds, to be located where concourses D and C meet. Timing and other details are yet to be announced, so stay tuned. For now, know that Big Macs may not be the product of a Minnesota chef, but many Minnesota flyers enjoy them nonetheless.
What about McDonald's former site? Any lingering scent of French fries has been masked by the aromas of soaps and candles produced by Minnesota companies Illume and Thyme. Uptown Minnesota, the store that opened in the space in March, features a host of locally produced goodies. Along with Illume and Thyme products, travelers can find handcrafted moccasins by Itasca Leathergoods, men's ties and wool blankets by Pierrepont Hicks, jewelry designed by local artisans and other subtley Minnesota-centric stuff (no moose T-shirts here, thank you very much). The new store is on the G Concourse, near the international gates G1-G6.
U.S. Transportation Secretary Roy LaHood (and so many others) have already spoken of the disruptions that automatic budget cuts known as sequestration would bring to air travel. So have others, including President Obama. The $600 million trim to the budget of the Federal Aviation Administration would mean furloughed air traffic controllers, which would effectively slow air travel.
Barry Liben, the CEO of Plymouth-based Travel Leaders Group, the largest traditional travel agency company in the U.S., weighs in, too. A press release issued by the group contained the following statement from Liben:
"On behalf of our more than 40,000 Travel Leaders Group travel professionals and the millions of corporate and leisure clients we proudly serve, we are calling on the United States Congress and President Barack Obama to take immediate action to resolve the deadlock over the sequestration issues before the March 1 deadline.
"Travel remains an integral and vital economic engine. Businesses can’t function without it, and millions of travelers depend on it daily for their livelihoods. If our nation’s air traffic controllers, TSA airport screeners and CBP customs agents are furloughed – which in turn may require airlines to cancel or delay flights and potentially create long delays at security and customs – our travel industry will suffer.
"To avert serious and potentially long-lasting damage, not only to the traveling public, but to the American economy, we ask our leaders in Washington to act now."
The released noted that LaHood has indicated that the furloughs and facility shut-downs referenced in the statement will not occur until April. Ah, at least spring break is safe!
Plymouth-based Travel Leaders Group asked more than 1,000 travel agents nationwide what they and their clients think of airports across the country. The results are in and look good for Atlanta's Hartsfield-Jackson International, Minneapolis-St. Paul International and others. But flyers, watch out for Chicago O'Hare, which ranks as the top airport to avoid when making a connection. (I needed no survey to tell me that; I've heard several horror stories about missed connections at that sprawling airport.)
Some of the busiest airports around the United States have expanded services to include mini spas and salons, retooled retail toward higher-end goods and electronics and upped the dining options, according to the Travel Leaders press release.
Atlanta ranked at the top hub for connections. Ironically, it ranked only 3rd in the list of airport clients avoid for connecting flights, behind Chicago O'Hare and New York's JFK. Apparently, airport likes and dislikes are highly subjective. Atlanta also ranked first in airports that offer the best services for business travelers, the best airport amenities and the best dining. In those last two categories, MSP ranked second.
Here's the complete survey results:
Best U.S. Airports for Connecting Flights:
Travel Leaders Group owners, managers and agents were asked, “If your clients are flying and need to connect through a hub airport, which hub do they prefer?” Respondents were allowed to choose up to three airports. The following list displays the Top 10 domestic airports.
1 Atlanta 40.5%
2 Charlotte 25.2%
3 Dallas/Ft. Worth 24.3%
4 Houston Intercontinental 18.2%
5 Detroit 17.5%
6 Minneapolis/St. Paul 16.7%
7 Chicago O’Hare 14.1%
8 Phoenix 10.1%
9 Denver 8.0%
10 (tie) New York (JFK) 7.9%
10 (tie) Salt Lake City 7.9%
Worst U.S. Airports for Connecting Flights:
When asked, “If your clients are flying and need to connect through a hub airport, which hub do they try to avoid?” the top responses were as follows. (Again, those polled were able to choose up to three different airports.)
1 Chicago O’Hare 56.3%
2 New York (JFK) 39.4%
3 Atlanta 33.0%
4 New York (LGA) 13.7%
5 Newark 12.2%
6 Miami 11.5%
7 Denver 10.3%
8 Philadelphia 10.0%
9 Dallas/Ft. Worth 9.4%
10 Los Angeles 9.1%
Top U.S. Airports for Business Travel Services:
When asked, “Which airport(s) would you and your clients say offers the best services for business travelers?” nearly 700 agents responded with the following list of Top 10 airports:
1 Atlanta 42.2%
2 Chicago O’Hare 29.8%
3 Dallas/Ft. Worth 20.5%
4 Minneapolis/St. Paul 18.3%
5 New York (JFK) 15.2%
6 Detroit 12.7%
7 Houston Intercontinental 10.3%
8 Los Angeles 9.0%
9 New York (LGA) 7.5%
10 (tie) Newark 6.3%
10 (tie) San Francisco 6.3%
10 (tie) Washington D.C. (Dulles) 6.3%
Top U.S. Airports for Amenities
Today, airport amenities can range from spas and yoga rooms to art exhibits and putting greens. When asked, “What do you and your clients consider the top airport for amenities?” Travel Leaders Group agents named (1) Atlanta, (2) Minneapolis/St. Paul, (3) Chicago O’Hare, (4) Dallas/Ft. Worth, and (5) Las Vegas as their Top 5 U.S. airports for amenities. This particular question is based on responses from 489 agents.
Top U.S. Airports for Dining
Some of the most significant upgrades at airport have been to the dining options available to air travelers. When asked, “What do you and your clients consider the top airports for dining?” Travel Leaders Group agents identified (1) Atlanta, (2) Minneapolis/St. Paul, (3) Chicago O’Hare, (4) Dallas/Ft. Worth, and (5) San Francisco as their Top 5. This particular question is based on responses from 526 agents.
Top U.S. Airports for Families with Kids
Traveling with kids poses additional challenges, particularly when trying to keep kids entertained while spending time in airports. When asked, “Which airport(s) would you and your clients say are the best for helping to keep kids entertained and occupied?” Travel Leaders Group agents listed their Top 5 U.S. airports as: (1) Orlando, (2) Minneapolis/St. Paul, (3) Atlanta, (4) Chicago O’Hare and (5) Dallas/Ft. Worth. This particular question is based on responses from 314 agents.
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