Know + Go: Not all airlines equal

  • Updated: May 26, 2012 - 2:23 PM
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When it comes time to trade in your frequent-flier reward points for seats on an airplane, low-cost airlines do the best job of getting you in the air. That was the conclusion of a study released last week by IdeaWorks, a Wisconsin consultant to the airline industry. In March, IdeaWorks submitted nearly 7,000 booking requests through the frequent-flier websites of 23 airlines. Seats were requested for the airline's most popular routes in June through October. The study had a 93.5 percent success rate of finding available seats on low-cost airlines around the world, including U.S. carriers such as Southwest Airlines, AirTran and JetBlue. By contrast, the study had a 62.9 percent success rate with larger carriers such as American, US Airways and Delta. Jay Sorensen, president of IdeaWorks, said he thinks larger airlines have not set aside enough seats to meet the demand from frequent fliers.

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