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Continued: Sign-up 'navigators' are helping to ease MNsure headaches

  • Article by: JEREMY OLSON , Star Tribune
  • Last update: December 23, 2013 - 9:19 PM

The day at Portico reflected the variety of consumer experiences to date.

While Collins made progress in his application, an elderly man next to him couldn’t log in, and a woman across from him was locked out of the site because of incorrect password attempts.

Lozano celebrated as Collins reached the Web page where he could pick a plan.

“It’s like a personal victory every time you get to the next step,” she said.

“Fist pump!” Collins replied.

Cherie was the first in the morning group to enroll.

“It’s like a weight off my shoulders,” she exclaimed. “I can’t wait to go home and tell my kids it actually worked!”

Collins came next. He hesitated to discuss his success for fear that it would jinx the application. While his wife is insured through work, it was too expensive to add him and their 19-year-old daughter and 11-year-old son with epilepsy.

MNsure’s option was much more affordable, he said.

“I feel like I just won the $6 million lottery,” he said as his application completed.


Jeremy Olson • 612-673-7744


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  • Navigator Nou Chee Lee, center, helped Taichi Chen, left, and Robin Chen of New Hope sign up for MNsure health benefits.

  • Supervisor Sara Casey, center, helped enrollees during all-day small group sessions Saturday at Portico Healthnet in St. Paul.

  • Minnesotans have until Dec. 31 to enroll in coverage that starts Jan. 1. Those premiums must be paid by Jan. 10.

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