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Continued: Consumer tips for fixed-up healthcare.gov website

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  • Last update: December 7, 2013 - 4:41 PM

You have to follow that by closing and reopening your web browser. Then you log back in and start a new application.

The reset process may not be entirely foolproof; HHS advises consumers to reach out to the call center at 1-800-318-2596 if they have trouble.

ORDERLY LINES

To help stave off problems during periods of high user volume, the website now has a queuing system. Consumers can request e-mail notifications of when is a good time to come back. The feature kicked in this week as people flooded back to check out the revamped website.

The site can now handle 50,000 simultaneous users. Each visitor spends an average of 20 to 30 minutes on the site. In theory, the site will support more than 800,000 consumer visits a day.

The big spikes in traffic are still to come. Expect that to happen after the middle of this month, since Dec. 23 is the last day that people can apply for coverage that will take effect Jan. 1. Even heavier volume is likely toward the end of open enrollment March 31, as procrastinators jump in.

Associated Press

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