Is it okay to follow-up on a resume with an e-mail? According to a human resource professional at Wells Fargo and the vice president of development for the Twin Cities Human Resources Association it is, but keep a few things in mind.
Question: Is it appropriate to follow-up on résumés sent by e-mail? Many businesses do not have contact names when applying via e-mail, just a general HR listing, so whom should I send a follow up to?
Matt: It's certainly appropriate to follow-up by e-mail, says Farhan Farooqui, assistant vice president of human resources at Wells Fargo and the vice president of development for the Twin Cities Human Resources Association (www.tchra.com).
However, watch for e-mail boxes set up to only take e-mail résumés where no one actually replies to that e-mail. Farooqui says it's also appropriate to call the company and request to speak to someone in staffing or recruiting directly in regards to a résumé sent online.
"It may take a few calls, but persistence pays," says Farooqui.
As a hiring manager, Farooqui says he likes to know who is the most interested and follow-up is great, but don't be pushy and have a plan of action when calling. Put down on a piece of paper the reason for your call. Ask clear questions such as where they are in the hiring process, is the job still open, when are they starting to interview or if you can meet with the hiring manager to discuss the position.
Remember hiring managers do travel on business or have other duties besides just filling this position. Respect their schedule.
Most of all, Farooqui adds, it's important to remember to respect each organization's hiring process.
Use common sense if the recruiter tells you to call in a week, call back in a week. Don't bypass people or processes.
"This gives an impression that one does not respect the process or a particular role in the process," says Farooqui.
And if you still doubt whether you should follow-up or not, keep this in mind: Farooqui got his job at Wells Fargo because he followed up using the steps above.
Matt Krumrie is a freelance writer from Inver Grove Heights, and has eight years of experience reporting on the employment industry. The first Sunday of each month this column will answer readers’ questions. E-mail questions or subject ideas to firstname.lastname@example.org.