Conflict Resolution

Having problems with a supervisor can be tough at times.

By Matt Krumrie, Star Tribune Sales and Marketing

Last update: October 10, 2006 - 8:19 AM

Its often tough for employees who have problems with a boss or supervisor to express those issues. Fear of backlash and damaging the relationship or a chance for growth in the organization often keeps those who do have problems silent.

If the boss has in the past asked, How am I doing as your supervisor do you have any feedback for me? then the door is open for this dialogue, says Arlene Vernon (www.arlenevernon.com), president of Eden Prairie-based HRx Inc., and a human resource management consultant and trainer for small- to medium-size businesses.

At the same time, Vernon also knows this is often more fantasy than reality. Thats why its important to consider how the boss has assisted with handling employee issues in the past. If the boss has been supportive and has coached the employee effectively, then the employee understands how the boss will react and can approach the issue with that in mind.

If the boss first reacts negatively, and then assists the employee in problem solving, then be prepared for that same reaction and approach the issue accordingly. If the boss is fully supportive and understanding, then you can expect a more positive response.

When discussing these issues find a neutral meeting place, says Regina Barr, a management consultant, executive coach and speaker who is president of Inver Grove Heights-based Red Ladder Inc. (www.redladder.com). A conference room or other private area is best rather than meeting in your bosss office. This will help to level the playing field and put you on more equal footing.

Barr says its important to manage your emotions dont schedule a discussion if you are still angry or on the verge of tears. In addition, stick to the facts. Dont make accusations. Present the issue and be prepared to corroborate your statements with specific examples.

Remember, there are always two sides to every issue. Use this as a learning opportunity, and be willing to own your part of the issue. Come prepared with ideas on how to resolve the issue but be open to input.

The key is to communicate the message in a conversational rather than an accusatory manner, says Vernon.

This is a weekly column devoted to career betterment. Matt Krumrie is a freelance writer from Inver Grove Heights, and has eight years of experience reporting on the employment industry. The first Sunday of each month this column will answer readers' questions. E-mail questions or subject ideas to askmatt@startribune.com

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