Frequently asked questions about StarTribune.com
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- What is your address?
- What is your e-mail address?
- Is there any charge for reading startribune.com?
- Do all Star Tribune articles appear online?
- Why don't you run all the comic strips online?
- Why don't you carry the crossword puzzle online?
- I need an article that appeared in the Star Tribune.
- I need an article that appeared more than three weeks ago.
- How do I search for a particular subject?
- Are all the classified ads online?
- When are the classifieds ads published on the Web site?
- How much do you charge to place a classified ad online?
- Can I submit a newspaper ad via startribune.com?
- What time does the Star Tribune go online?
- Can I submit a Fixit question by e-mail?
- How do I seek a correction to an article published by the Star Tribune?
- My question isn't on this list.
Q: What is your address?
A: Our Web address is http://www.startribune.com.
Our mailing address is: Startribune.com
425 Portland Ave.
Minneapolis MN 55488
Or call us at 612.673.4000.
Our mailing address is: Startribune.com
425 Portland Ave.
Minneapolis MN 55488
Or call us at 612.673.4000.
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Q: What is your e-mail address?
A: Drop us a line via our feedback form. To submit a letter to the editor click here.
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Q: Is there any charge for reading startribune.com?
A: Except for the news archives, all our services on the Web are free and advertiser funded.
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Q: Do all articles that appear in the Star Tribune newspaper also appear on startribune.com?
A: All our locally produced stories appear online, along with many stories from our news services. However, because of copyright and distribution limitations, some of our syndicated material is not online. On the other hand, we have many online features that are not in the newspaper.
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Q: Why don't you run more comic strips online?
A: We have to negotiate separate contracts for electronic distribution of comics. We have created a comics page with a combination of strips that appear in the newspaper and strips that are not available in the printed Star Tribune.
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Q: Why don't you have the newspaper's crossword online?
A: We've determined that pencil markings and erasures are hard on the screens of computer monitors. Just kidding. Actually, we're offering instead an interactive crossword that you can solve right in your browser. You'll need a Java-capable browser to play online. (If you don't have Java, there's a version that can be printed out.)
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Q: I need to get an article that appeared in startribune.com recently.
A: If the article appeared within the past three weeks, then it is still available online. You can use the search tool located at the top of the front page to find it, or you can access it through a section index if you know the section in which the article likely appeared. (Some categories of articles are kept longer, such as reviews and columnists.)
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Q: I need to find an article that appeared more than three weeks ago.
A: Articles dating back to 1987 are available in our electronic . Note that many older articles -- movie reviews, book reviews, special projects -- remain available for free in our news database.
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Q: How do I search for an online article about a particular subject?
A: The search tool at the top of our front page will allow you to search the full news database of current articles. You can conduct a full-text search or scan headlines. For more complex searches, there is a "power search" option.
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Q: Are all of the classified ads online?
A: : No. All obituary notices appear online. Otherwise only ads from advertisers who have requested that their ad appear online do so. Classified ads appearing online generally continue to appear for seven days after their newspaper schedule.
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Q: When are the classifieds ads published on the Web site?
A: They are typically available by 6:30 a.m.
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Q: How much do you charge to place a classified ad online?
A: A: See the Star Tribune Advertising section for Classified and Display newspaper and online rates and contact information.
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Q: Can I submit a newspaper ad via startribune.com?
A: A: In many cases, Classified ads to appear in the newspaper can be ordered. Click here to get started.
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Q: What time does a new issue of the Star Tribune go online? Is this a piecemeal process, or is it all put online at once?
A: News, features, sports and weather content is updated continuously from 5 a.m. until 1 a.m., seven days a week. Associated Press content is updated 24 hours a day. The articles that appear in the morning Star Tribune generally are available the previous evening on startribune.com as the articles are written and edited. Because of this continuous updating, there is no such thing as a "new issue" of startribune.com.
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Q: Can I submit a Fixit question by e-mail?
A: Send Fixit questions to fixit@startribune.com. Or visit our Fixit page and search past columns for an answer.
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Q: How do I seek a correction to an article published by the Star Tribune?
A: Call 612-673-4414 to be directed to the attention of the appropriate editor. You can also send an e-mail to corrections@startribune.com containing as much information as you can provide about the article's headline, byline and content, and a description of the problem.
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Q: My question is not on this list.
A: If you have a question about startribune.com, others likely have it, too. Please use our feedback form, or call 1.612.673.9022.
