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Get answers to frequently asked questions.

StarTribune.com Login

How do I log in?
When you go to StarTribune.com, look in the upper far right hand side of the screen to "log in.” Put in your email and password. Once the page refreshes back to the home page, in the place of "log in" you should see your username or email displayed, verifying that you are logged in.

Please be sure you are logged in whenever you are reading Star Tribune content to avoid being prompted to log in while reading an article.

If you are reading articles through an in-app browser (such as Twitter or Facebook), please tap on the avatar in the upper right-hand corner to sign in and read without interruption.
Can I have more than one login for my subscription?
Every digital subscription can have up to five logins linked to it. First, create a login at StarTribune.com/membercenter. To link it to your subscription, go to StarTribune.com/activate. Follow the on-screen instructions and you will successfully link a new login to a subscription. If you need further assistance, please contact us through the contact form above.
How can I change my password?
To change your password, go to StarTribune.com/membercenter. If you forgot your password, go to StarTribune.com/forgotpassword.
How can I change my username?
If you would like to change your username, please contact us via the contact form above and send along three choices for usernames.

eEdition

What’s the difference between eEdition and digital access?
eEdition is the digital replica of the newspaper, while our digital access subscription allows you to read all the content on our site and apps. The eEdition is included in Premium Digital Access and Sunday + Digital subscriptions.
How can I access the eEdition?
The easiest way to access eEdition is by clicking on the eEdition link in the upper right-hand corner of StarTribune.com or by bookmarking StarTribune.com/eEdition. Some users choose to receive a daily email. If you have an eEdition subscription and would like to sign up for daily emails, you can sign up at StarTribune.com/membercenter and by clicking on “email preferences.”
Can I view eEdition in different modes?
Yes. The new version of eEdition offers multiple viewing modes – the traditional replica view, the scannable digest view that many mobile readers prefer, and dynamic view which displays visual tiles. You can change this by clicking on your preferred view in the upper right corner of the site.
What is Dynamic view?
Dynamic view offers a rich image block of every story in the paper. The format is easily scannable and is cleanly organized to allow you to quickly choose the story you want to read.
Can I save the font size I want to use to read eEdition?
Yes. Within an article page, click on A- or A+ to decrease or increase the font size. When you close your session and then return to eEdition, your article viewing size will display at your last setting.
How can I quickly go to other sections in the eEdition?
Click on the ‘Pages’ tab at the bottom of your screen to quickly access any page in the newspaper (available in Replica view only). You can also click on “TOC” in the upper left-hand corner of the menu to quickly select a section and headline.
How can I go back to the front page of the paper?
Click the ‘Home’ button in the toolbar at the top of the screen to go directly to the first page of the paper (available in Replica view only).
How can I tell where I am in the paper?
The label in the bottom left corner of the screen is a breadcrumb that shows the section you are currently reading. Hover on it to get a popup display of all sections in the paper (available in Replica view only – Digest and Dynamic have built-in section labels).
Can I read the eEdition offline?
You have two options for saving offline. Click on the “Download” button in the toolbar and select either “Save for offline” or “Download PDF.” Do not close your browser in “Save for offline” mode otherwise you won’t be able to read the eEdition offline. When you download a PDF, you may save it on your device for reading later and you can close your browser.
Is there a tutorial available?
For a useful guide and interactive tour of the functions of eEdition, click on the "?" in the toolbar at the top of the screen.

Digital Access

What is Premium digital access? What do I get when I subscribe?
To get unlimited access to StarTribune.com, the eEdition and Star Tribune apps, you’ll need a Premium Digital Access subscription. When you subscribe, you can view all the articles, blog posts and other content you want—across all digital platforms. Readers without a subscription can read a limited number of articles every 30 days. Sign up now.
I already get home delivery. Is digital access included?
Current subscribers who have the newspaper delivered at least two days per week receive Digital Access at no additional charge. This includes unlimited access to StarTribune.com on any device and our phone and tablet news apps. This subscription does not include access to the eEdition, the digital replica of the newspaper. For a small additional charge, you can add Premium Digital Access to a Sunday-only or other home delivery subscription which includes the eEdition.
How do I get started?
If you’re a current Star Tribune subscriber you can activate your digital subscription benefits at StarTribune.com/activate. Once your subscription is activated, simply log in to StarTribune.com to use your new digital offerings.
No subscription? See your options.
What is included with a Premium Digital Access Subscription?
Visitors to StarTribune.com, mobile site m.StarTribune.com, and the iPhone, Android, and Amazon Kindle Fire apps have limited access to content. A digital subscription will be required to read more. Articles and blog posts count toward content limits, but visitors can browse the homepage, section fronts, headlines, photos, videos, classifieds and obituaries without limits.

Access to the eEdition, the digital replica of the newspaper, is included in all Premium Digital Access subscriptions.
What is included with a Digital Access Subscription?
Visitors to StarTribune.com, mobile site m.StarTribune.com, and the iPhone, Android, and Amazon Kindle Fire apps have limited access to content. A digital subscription will be required to read more. Articles and blog posts count toward content limits, but visitors can browse the homepage, section fronts, headlines, photos, videos, classifieds and obituaries without limits.

Access to our iPad app is also included in Premium Digital Access subscriptions. The iPad app will be free to download but will require a digital access subscription or qualifying print subscription to view any content.

Access to the eEdition, the digital replica of the newspaper, is not included in Digital Access subscriptions.
How will I know when I’m reaching my monthly limit?
Visitors approaching their monthly story limit will receive a pop-up alert notifying them they’re reaching their limit.
If I view an article I already viewed, does it count towards the monthly limit?
No, if a visitor views an article that has already been read in the current month, it will not count again toward their monthly limit.
Can I access my digital subscription on more than one computer, tablet or smartphone?
Yes. Just log in with your StarTribune.com login to gain access.
Does a digital subscription include Kindle or Nook e-readers?
No. We offer separate subscriptions to Star Tribune content on certain e-reader devices. Subscriptions and sales are handled by the vendors of these devices:
Amazon Kindle
Barnes & Noble Nook

Apps

Can I download a Star Tribune app on my phone?
Our iPhone® and Android™ apps deliver the freshest Star Tribune news, photography and video — get seamless access, even offline. Download the free Star Tribune News app for mobile phones below!
Does Star Tribune have an app for my tablet?
The Star Tribune News app for tablets (iPad®, Android™ and Amazon's Kindle Fire®) combines the best of the newspaper, website and mobile experience. Download the free Star Tribune News app for tablets below!

Home Delivery

Can I manage my subscription online?
Our subscription management page allows you to place a vacation hold, update contact information, review your account history, pay online and provide delivery feedback. Subscription management can be accessed directly through your account or through member center.
Vacation Hold
Our "Vacation Credit" program ensures you can keep enjoying the Star Tribune - wherever you are. When you request a vacation hold, we'll suspend delivery to your home. But we will provide you with Premium Digital Access to StarTribune.com and the Star Tribune's acclaimed smartphone and tablet apps, as well as our online eEdition, an exact replica of the daily paper. You get access to all of the great Star Tribune you love - instantly and immediately - from your phone, tablet, or computer. Billing continues for up to seven calendar days after the vacation hold begins, but you'll continue to enjoy up to 21 days of digital access at no additional charge. Thanks for being a Star Tribune subscriber and we wish you the best in any upcoming travel plans you may have.
How can I request a vacation hold online?
You may request a vacation hold online 24/7 through our subscription management page. If you are already logged in, visit your account and you’ll be brought to subscription management.
Pay Online
To make a payment online, visit your account. Select “payments” in the menu and then click on “make a payment.”
Pay by Phone
Contact us at (612) 673-4343 or 1-800-775-4344 to use our automated voice system to make a payment 24/7.
Delivery Feedback Online
Enter your delivery feedback by visiting StarTribune.com/myaccount. Select “delivery options” in the menu and then “delivery feedback.” If you need to request a replacement paper, please contact us at 612-673-4343.
Delivery Feedback by Phone
Call us at (612) 673-4343 or 1-800-775-4344 to use our automated telephone voice system to report delivery feedback 24/7.

Commenting

How can I comment on a Star Tribune article?
To comment, you must have an active login and username. To create a login, go to StarTribune.com/membercenter and register. In member center, you can then create a username which will display next to comments on the desktop and mobile sites.
How can I change my username?
If you would like to change your username, please contact us via the contact form above and send along three choices for usernames.
Why can’t I see comments on the app?
Comments are a current limitation of our mobile apps. To read or participate in comments, please use the mobile or desktop site.
Why can’t I comment when I’m logged in?
If you are logged in and haven’t created a username, you will be redirected to member center where you will create a username. It is then recommended you logout and log back into the site to comment.

News

How can I contact a reporter?
Our reporter directory is available at the link below.
Newsroom Directory
How can I submit a letter to the editor?
Letters to the editor can be submitted at the link below.
Submit a letter to the Editor
I have a correction to share. How can I send it to the newsroom?
Corrections for digital content and the printed paper are accepted at the link below.
Submit a story correction
I’m planning an event I’d like to share on your calendar. How can I submit it?
Event submissions are accepted at culturecal@startribune.com. Please note that the deadline is 14 days in advance of publication.

Other Questions

I no longer want to receive Star Tribune Magazine. How can I opt out?
Sorry to see you go! To opt out now, please complete the form at the following link. StarTribune.com/MagazineChoice
Feedback and Support

If you would like to share feedback or are having issues with StarTribune.com or our apps, please fill out the form below.

Please complete missing fields in red.
Subscription Support
Monday–Friday
6AM–5PM
Saturday
7:30AM–3PM
Sunday
8AM–3PM
Customer Service
612–673–4343
1–800–775–4344
Vacation Hold, Payments, Delivery
Twin Cities Values
Strib Express
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