deltaletter102809
On the homepage
Scanners
Out There
Gas lines
Club Outdoors
Delta's apology to passengers on NWA Flight 188
Print this story
E-mail this story
Save to del.icio.us
Share on Facebook
Share on Digg
Minnesota business by the numbers
See Minnesota's top earning companies, CEOs and non-profits
More from Business
Delta Air Lines sent the following letter to passengers on NWA Flight 188 on Oct. 21. The flight from San Diego overshot Minneapolis-St. Paul Airport by 150 miles as the pilots were distracted because they were on their personal laptops,according to preliminary findings by the National Transportation Safety Board, which interviewed the pilots. The text of the letter was provided by one of the passengers.
Dear [passenger]
RE: [Case number]
On behalf of Northwest and Delta Air Lines, I want to take this opportunity to offer you my immediate and sincere apology for the inconvenience and concern you were caused when Northwest Flight 188 was delayed on arrival at Minneapolis/St. Paul on Wednesday evening.
I certainly understand how unsettling this event may have been for you.
Be assured we are cooperating with the Federal Aviation Administration (FAA) and the National Transportation Safety Board (NTSB) in their investigations as well as conducting our own internal investigation.
The pilots have been relieved from active flying pending the completion of these investigations.
As a gesture of goodwill, I have issued an Electronic Transportation Credit (eTCV) in the amount of $500.00. Please note the voucher number and associated Terms and Conditions will be arriving in a separate email. Please keep the Terms and Conditions, since the eTCV number is required for redemption. The eTCV can be used online at www.delta.com or when booking directly through one of our Reservations offices.
I pledge to you that the safety of our passengers and crew always will remain our top priority. We hope you will provide us an opportunity to serve your air travel needs again soon. Thank you for your understanding and for flying Delta Air Lines.
Sincerely,
Elizabeth Reed
General Manager, Customer Care
Northwest/KLM/Delta Air Lines
Recent Business stories
Job trends; More small firms expect sales to increase, but jobs outlook remains poor - October 27, 2009
Job trends; More small firms expect sales to increase, but jobs outlook remains poor - JOB TRENDS: In one good sign for the labor market, some companies are posting more ads seeking employees. More
- Recall erodes Toyota trust, resale prices
- Software firm struggles to break into the big leagues
- HR and Facebook: It's complicated
- World's tallest tower closed a month after opening
- Obama says both sides have to give on health care
- Hacker attacks Ceridian; data from 27,000 at risk
- Target pulls Valentine's Day bears over lead levels
Comment on this story | Read all 7 comments | Hide reader comments