The company said its U.S. store sales were flat in the May-to-July period and profits were hurt by discounting used to regain customers after the breach
Target Corp. got some of the bad news out of the way before its new CEO starts next week.
The Minneapolis-based retailer on Tuesday sharply lowered its second-quarter profit forecast, citing the deep promotions it has used to win back customers following last year’s massive data breach.
Target also said investors should expect “essentially flat” sales in the May-to-July quarter as shoppers continued to curb spending. Meanwhile, its Canadian stores, which have been bleeding money since their big rollout there last year, had “softer-than-expected” sales.
The performance warning, which sent shares down 4 percent Tuesday, came out exactly a week before Brian Cornell, a former PepsiCo and Sam’s Club executive, takes over as Target’s new CEO. Then on Aug. 20, Target will release its full results for the quarter that just ended Saturday.
“It does not hurt the new CEO to have these items disclosed before he starts,” said Amy Koo, an analyst with Kantar Retail. “It sets expectations a little more appropriately.”
Analysts also managed to find some positive news in Target’s announcement. The retailer said the $148 million in expenses related to the data breach accrued in the second quarter should cover the rest of the “vast majority” of breach-related claims, including those by payment card networks.
That brings Target’s total breach-related expenses thus far to $235 million, about $90 million of which is expected to be picked up by insurance. While Target said the total cost could end up being higher, analysts seemed pleased that the number was not as bad as some originally expected.
“These costs are well below what some had initially feared could be as high as $1 billion,” Matt Nemer, an analyst with Wells Fargo, wrote in a research note.
Last year, hackers accessed Target’s point-of-sale system and swiped financial and personal information from tens of millions of customers for about three weeks before the company, alerted by federal investigators, cut off the criminals.
The cybertheft scared off many shoppers. So Target has been stepping up its deals to draw customers back to its stores. But the deals cut into margins in the first quarter, too, with its profit plummeting 16 percent.
In May, interim CEO John Mulligan told investors Target would continue to lean on promotions to drive traffic back into the stores, but would be more selective. But analysts have noted that Target has continued to discount aggressively, and because of the deeper promotions, Target now expects adjusted earnings per share of 78 cents, well below its prior outlook of 85 cents to $1 per share.
“While the environment in both the U.S. and Canada continues to be challenging, and results aren’t yet where they need to be, we are making progress in our efforts to drive U.S. traffic and sales, improve our Canadian operations and advance Target’s digital transformation,” Mulligan said in a statement.
But Target’s challenges don’t end at the data breach. It also includes heightened competition from online retailers and other formats such as dollar stores and drugstores, which have been luring customers away from big-box stores like Target.
“It’s really hard to talk about growing sales when so many shoppers are saying: ‘Never mind,’ ” Koo said.
David Strasser, an analyst with Janney Capital Markets, said Target’s lowered forecast shows that Target needs to invest in pricing and to rebuild loyalty and drive more traffic to its stores.
“We humbly advised the new CEO to look at this issue closely to compete longer term,” he wrote in a research note. “Mr. Cornell: the ball, figuratively speaking, is in your court.”
While Target’s challenges are somewhat unique, it is also struggling with the same head winds of cautious consumer spending many retailers can’t seem to shake off.