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Part of Deloitte’s job will be to set the MNsure system on a path of long-term stability. Within the next few months, the consultants are expected to tell the board whether it will take drastic steps or a series of upgrades to accomplish that goal.
Several board members wanted clarification of the process, given the ballooning technical issues of the past six months and a feeling that they hadn’t always been in the loop when red flags were raised.
As MNsure officials laid out a “high-level road map” for fixing the system, board member Peter Benner sought assurance that MNsure wasn’t in the same boat as Oregon or Maryland, whose exchanges were deemed massive failures.
”We believe we can get there from here?” Benner asked.
MNsure’s chief operating officer, Erik Larson, warned of bumps and hitches but offered an affirmative.
“Will Deloitte put us in a much better position? I think the answer is ‘Yes,’ ” Larson said.
Tom Forsythe wanted more details about how the board would be kept up to date on the process, particularly if severe problems are identified. And he urged an open-ended process where all options are on the table.
“There’s propensity to keep working and keep fixing the thing you’ve got,” Forsythe said, adding, “It may not be exactly the right answer.”
Jackie Crosby • 612-673-7335