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Continued: At award-winning Tijuana factory, plant offers more than just a job

  • Article by: TIM JOHNSON , McClatchy News Service
  • Last update: March 16, 2014 - 1:33 PM

Not long ago, factory managers arranged for the temporary installation of 600 art works by renowned Mexican painter Raul Anguiano around the plant.

“We brought the museum to the manufacturing floor,” said Alejandro Bustamante, senior vice president of operations.

The company’s reputation has made it easier to bring in such exhibitions.

“The presentation of the orchestra didn’t cost us anything,” said Rosa Ruvalcaba, vice president of manufacturing, noting that artists often like to do outreach to workers.

Bustamante said Plantronics looks broadly at the attitude of employees, their families and even the community.

“If a person has a problem in their house, they will carry the problem to work,” Bustamante said. “We are involved in the education of the kids.”

Inculcating a sense of mission in employees is part of the company ethic.

“There’s an old story about a couple of workers in a quarry. Somebody comes by and says, ‘What are you doing?’ The first one says, ‘I’m digging rocks.’ The second one says, ‘I’m building a cathedral,’ ” said Chief Executive Ken Kannappan during the ceremony Jan. 29 with Kerry.

Employees grasp that lives rely on the headsets they design and assemble, he said.

“We know our headsets have to be depended on, whether it is someone working at a 911 station dispatching fire, police or emergency medical, or someone from the moon,” Kannappan said, noting that Neil Armstrong used a Plantronics headset when he set foot on the moon in 1969.


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  • Aracely Saenz, 23, and her fiancé, Roberto Reyna, 33, were married in a ceremony paid for by the factory.

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