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Continued: Fairview's new leader seeks to rebuild trust

  • Article by: JACKIE CROSBY , Star Tribune
  • Last update: January 11, 2014 - 5:22 PM

A: I know what the recent past is. I know concerns with community. I’m going to get out there, make them comfortable that I know what I’m doing — and I’ll never lie to them.

But in the end, it’s all about better outcomes. My goal is to make is easier for those to access the system so they’d never think of going anywhere else because we’ve got the best care in the world.

Q: How will the Affordable Care Act affect operations?

A: It’s unfortunate that the business and politics of health care have gotten so intermixed that it’s impossible to separate them. The ACA is here because the public wants higher care at a lower cost. Right now, the conversation is all about problems with the exchanges, but if you look three or five years down the road, we’ll have more people with insurance, more people paying for our services. But there are narrower networks for patients that could reduce their choices.

On the business side, we have to lower costs but no one will settle for a minute if we lowered care. The future model is for payers and providers to collaborate more. Fairview has long been a leader in that area.

We will continue to look beyond any public policy measures. Because there is so much gridlock that if we look to answers in Washington, we’ll be spinning our wheels. The answers are in the Twin Cities.

Q: You’ve been here long enough to have made it through some of our famous below-zero days. What do you think of Minnesota?

A: Minnesotans whine too much about the weather! I spent five years in Leadville, Co., I think I’ll be able to stand Minnesota winters. We’ve bought a house here and my family will all be here in January. We’re looking forward to getting to know the area.

Jackie Crosby • 612-673-7335

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