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Continued: MNsure asks UnitedHealth Group subsidiary Optum for website help

  • Article by: JACKIE CROSBY , Star Tribune
  • Last update: January 9, 2014 - 5:43 AM

“We will not have the ideal system by March 31,” Leitz acknowledged.

As a contingency plan, it’s a short-term solution to ramp up staff to process enrollment forms by hand.

“We want people to use the system, because for most people it’s still the best way for people to get in and get coverage,” Leitz said. “We want to be fairly honest about it — there are going to be folks who can’t get through.”

 

Jackie Crosby • 612-673-7335

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