Two of them, JPMorgan and Citigroup, say they have addressed the shortcomings in the first half of the year.
WASHINGTON – Three of the biggest U.S. lenders failed this year to meet some requirements for giving relief to struggling homeowners in a $25 billion settlement over foreclosure abuses, according to an official.
The monitor overseeing the settlement said in a report issued Wednesday that Bank of America, JPMorgan Chase and Citigroup together failed to meet seven of the 29 requirements tested in the first half of the year.
The failures include requirements to notify borrowers of any missing documents in mortgage modification applications within five days of receipt and to give borrowers accurate information before foreclosure is started. Monitor Joseph Smith said the banks had taken steps to correct the errors.
“We proactively addressed the monitor’s findings and are pleased that he determined our corrective action plan is complete,” JPMorgan spokeswoman Amy Bonitatibus said. “While we satisfied our consumer relief requirements in May, we continue to provide mortgage relief to struggling families across the country.”
Citigroup said in a statement that it “remains committed to fulfilling the terms of the national mortgage settlement for the best interests of its clients.” The bank said it became aware of some problems in May and began taking corrective action.
A Bank of America spokesman didn’t immediately return a call seeking comment.