Errant e-mail creates security breach at MNsure

  • Article by: JACKIE CROSBY , Star Tribune
  • Updated: September 13, 2013 - 11:15 AM

A staffer accidentally sent confidential information to a broker, including Social Security numbers of 2,400 insurance agents.

A MNsure employee accidentally sent an e-mail file to an Apple Valley insurance broker’s office on Thursday that contained Social Security numbers, names, business addresses and other identifying information on more than 2,400 insurance agents.

An official at MNsure, the state’s new online health insurance exchange, acknowledged it had mishandled private data. A MNsure security manager called the broker, Jim Koester, and walked him and his assistant through a process of deleting the file from their computer hard drives.

Koester said he willingly complied, but was unnerved.

“The more I thought about it, the more troubled I was,” he said. “What if this had fallen into the wrong hands? It’s scary. If this is happening now, how can clients of MNsure be confident their data is safe?”

While MNsure officials said the mistake was quickly resolved and was the first security breach, the incident highlights concerns of those who have hounded the state for years about privacy issues surrounding the online-based health insurance exchanges.

The new marketplaces are a key vehicle for implementing the federal health law, often called Obamacare. Small-business owners as well as individuals younger than 65 are expected to begin using the health exchanges Oct. 1 to comparison-shop among various health insurance options.

Users of the exchange will need to provide sensitive information, including Social Security numbers, that will be sent to a federal hub to verify such things as citizenship and household income. This information will determine whether consumers using MNsure qualify for public health programs or tax credits that will lower the cost of premiums.

All states and the federal government, which also is setting up exchanges for some states, are scurrying to get the complex system running in less than three weeks.

“The people who believe in this are so driven that there’s a subcontext of ‘Just let us do our job and get as many people signed up as possible, and we’ll pick up the debris later,’ ” said Steve Parente, a University of Minnesota finance professor who specializes in health IT issues.

Parente testified on Capitol Hill earlier this week, urging caution in pushing the federal hub online before it has been thoroughly tested.

Working with digital data “is a convenient and simple convention to move things along,” Parente said. “But the downside is that it can have unintended consequences. It takes time to parse and curate and edit. You can’t do that if you’re in a rush.”

A MNsure official issued a statement saying that the state will notify all of the brokers that their private data had been disclosed.

“MNsure takes this incident extremely seriously,” the official said. “While it appears that this incident was accidental, MNsure will conduct a thorough investigation to fully understand the nature of the incident. MNsure has a data privacy policy in place, and this employee’s action was a violation of this policy.”

Koester, the agent, had been working with MNsure staff because he was having trouble registering for classes to get trained as a certified “navigator” to help people sign up for coverage.

Koester said there had been some back-and-forth with a MNsure staffer when he received an e-mail and attachment that took him by surprise: page after page of names, business addresses, license numbers and Social Security numbers.

MNsure was collecting Social Security numbers so that the Department of Commerce could count the navigator’s training as part of the brokers’ state-mandated continuing eduction credits, according to the officials.

As soon as the MNsure staffer realized the mistake, she called Koester to ask him and his assistant to delete the file. MNsure manager Krista Fink followed up with more detailed instructions.

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