Best Buy lays off 400 at Richfield headquarters

  • Article by: THOMAS LEE  , Star Tribune
  • Updated: February 27, 2013 - 8:12 AM

Officials say action is first phase of $750 million streamlining in upcoming years.


Best Buy Co. laid off 400 employees Tuesday at its corporate headquarters in Richfield, the first major salvo in CEO Hubert Joly’s campaign to transform the lumbering $50 billion giant into a more nimble retailer equally at home in malls and cyberspace.

Joly made the downsizing move just days ahead of what could be a crucial point in the company’s 47-year history. Founder Richard Schulze faces a Thursday deadline to make an offer to buy the company. Schulze’s decision will have profound consequences on the future of Best Buy, which is only starting to revive itself after losing much ground over the past few years to online retailers such as Amazon.

Best Buy said the 400 job cuts announced Tuesday are on top of the 400 corporate jobs the company eliminated last summer. Best Buy still maintains a global workforce of 160,000, including about 8,000 in Minnesota.

Best Buy said the layoffs were part of a series of cuts that saved the company $150 million, and more cuts are in the works this year to streamline operations. In a statement, Best Buy made clear that the moves were just “the first phase” in a continuing effort to eventually shave $750 million off the company’s balance sheet in the years to come.

“They are making some dramatic changes,” said David Strasser, a retail analyst at Janney Capital Management. “There is a lot more accountability now.”

Best Buy’s move was also notable for what the company decided not to cut — its stores and Blue Shirt employees. Despite calls from some critics that Best Buy needs to close stores and reduce its workforce, Joly and his leadership team have decided to invest more money into its American stores through remodeling and employee training.

“Best Buy remains focused on delivering its customer promise: to provide the latest and greatest devices and services in one place, impartial and knowledgeable advice, the ability for customers to shop when and where they want,” the retailer said in a statement.

The company declined to make executives available for interviews.

The latest layoffs and Schulze’s impending buyout deadline are the latest twists in a drama that began nearly a year ago.

In May, the Best Buy board forced Schulze to resign as chairman after it determined the founder withheld information about allegations that then-CEO Brian Dunn had an affair with a female employee. Soon afterward, Schulze said he wanted to acquire the company and enlisted former CEO Brad Anderson and former President Al Lenzmeier to help him. He also recruited a group of private equity firms to finance the deal, including Texas Pacific Capital, Leonard Greene & Partners and Cerberus Capital Management.

At the time, much of Wall Street believed G. “Mike” Mikan, who was named interim CEO, would get the job permanently. But in a surprise move, Best Buy in September named Joly, Carlson’s CEO, as its new leader.

Open communication

Joly has since worked hard to improve Best Buy’s relationship with Schulze, who said the company needed better leadership when he began his pursuit of the company. At the behest of the board, Joly had arranged for Schulze’s buyout team to speak to executives throughout the company. Joly also kept Schulze updated about key hires, including Sharon McCollam as chief financial officer and Shawn Score as U.S. retail chief.

In November, Joly outlined his “Renew Blue” strategy to investors, a program that could help the company generate about $1.7 billion in additional operating income by reducing costs and boosting sales.

In fiscal 2012, Best Buy paid about $41 billion in selling, general and administrative costs, which includes its corporate workforce, in North America alone. That’s an enormous amount even for a company as big as Best Buy, analysts say. Reducing that cost by just 5 percent could yield savings of $400 million, Joly noted.

But Renew Blue isn’t just about cutting costs. The company must grow sales through its stores and website. For example, in fiscal 2012, the company converted only 1.3 percent of the 1 billion Web visits to into actual sales. Boosting that performance by just 1 percentage point could generate an extra $250 million in operating income.

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  • JIM GEHRZ • jgehrz@startribune.comThe Best Buy store in Eden Prairie was busy over the noon hour on Tuesday. The 400 layoffs announced that day will not affect “Blue Shirts” who woprl in such store. the layoffs should affect store employees.

  • A leaner best Buy

    Since the beginning of 2012, the nation’s largest electronics retailer has been tightening its operations. A look at the cuts:

    800 corporate employees

    2,400 store employees and Geek Squad technicians

    87 stores worldwide

    50 big-box stores in the United States

    11 big-box stores in Britain

    9 Best Buy-branded stores

    in China

    2 test stores in Turkey

    15 stores in Canada

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