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Continued: Best Buy makes its online price-match policy permanent

  • Article by: JOHN EWOLDT , Star Tribune
  • Last update: February 22, 2013 - 5:51 AM

While the return period may be shorter than the retail average, Best Buy does not charge restocking fees on opened items as some retailers do. Shelman thinks the 15-day period (longer for Reward Zone silver customers) will not inconvenience very many shoppers since the overwhelming number already make returns within 15 days.

Still, Brennan is concerned that a higher number of Best Buy customers use its return policy than its price match. “Not everyone tests a product within 15 days, but this policy will probably teach them to,” he said.

 

John Ewoldt • 612-673-7633

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