Business: Full-service customer experience design and management consulting firm, working with Fortune 500 companies and other businesses in retail, hospitality, health care, financial services, education, manufacturing, transportation and technology, among others.
Founded: 1992
Headquarters: Bloomington
Website: www.experienceengineering.com
Employees: 12
Executive: Lewis Carbone, founder and CEO
2010 revenue: $7 million
Strategy: Step up sales and marketing efforts to expand business; continue writing and speaking engagements to keep promoting and further developing customer management theory.
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