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Got a return? A list of major retailers' return policies

Posted by: John Ewoldt Updated: December 26, 2012 - 11:15 AM

 

We don't all get gift cards and cash for Christmas, so let the returning and exchanging begin. Nearly one-third of us make returns after the holidays, according to a FedEx survey. 

 

In 2012, most retailers kept their return policies the same as last year, although about 7 percent of retailers tightened their policies, according to the National Retail Federation.

 

Consumer World, a nonprofit, said that Target tightened is policy on most electronics, and Sears shortened its return period on most items to 60 days. Best Buy extended its return period to 60 days for certain Reward Zone members, and Toys R Us now accepts returns of electronics items even if the package is opened. 

Keep in mind that returns at Target and Macy's are usually easy, even without a receipt, if you know on which credit card or checking account number the purchase was made.  

 

Amazon.com
Jan. 31 for most items shipped 11/01 thru 12/31. Restocking fees up to 50% apply to open DVDs, software, worn books.
 

Best Buy
January 24 for most purchases Nov. 4 on. 
 

Buy.com
February 15 for goods shipped November 19 to December 31. 

Costco
No deadline, but 90 days: TVs, computers, cameras, MP3 players, cellphones, projectors.
 

Kohl's
No deadline.
 

Macy's stores
No deadline, but furniture (3 days), mattresses (60). Receipt or return label gets price paid.
 

Marshalls
January 8 for purchases Oct. 21 - Dec. 9. This retailer posted clear in-store signs about its extended holiday return policy.
 

Overstock.com
January 31 for most items purchased Nov. 1 or later.  Fees apply if opened, used, or late.
 

Sears
90 days/60 days/30 days depending on item ; January 24 deadline for 30/60 day items; Report certain damaged goods within 72 hours or no refund;  Even exchange only on some  open items; 15% restocking fee on electronics missing parts; mattresses, some appliances.
 

Staples
No deadline for office supplies. January 12 for electronics & furniture bought since Nov. 22.
 

TJ Maxx
January 8 for purchases Oct. 21 - Dec. 9.  This retailer posted clear in-store signs about its extended holiday return policy.
 

Target
90 days for most items, except 30 days for computers (netbooks, eReaders, tablets), cameras, game consoles, gps, and more, but the 30 days begins 12/26 for purchases since 11/1.  May deny refund for opened items.
 

Toys-R-Us
90 days most items. 45 days for computers, cameras, video game consoles, audio/video players, more. 
 

Walmart stores
90 days most items. Holiday policy for purchases made from November 1 on, 15 days (PCs, cameras, GPS, and other), 30 days (garden, compressors, more) but count days starting December 26.
 

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