Christopher Elliott

Columnist | Travel Troubleshooter
Christopher Elliott is ombudsman at National Geographic Traveler magazine.

Recent content from Christopher Elliott

Travel Troubleshooter: Vacation voucher headache

Q: I recently bought a Travelzoo voucher for pet-friendly accommodations at Yosemite Lakes RV Resort. I made a reservation with...

Updated: July 17, 2014, - 06:58 PM

Should United pay for its mistake?

Q: My husband and I recently bought tickets from San Francisco to Lihue, Hawaii, on United Airlines.I wanted our daughter...

Updated: July 12, 2014, - 02:00 PM

Travel troubleshooter: Hotwire app gets her wires crossed

Q: I recently used Hotwire for the first time to book a hotel in Honolulu. I downloaded the Hotwire app...

Updated: July 05, 2014, - 02:00 PM

Travel Troubleshooter: Refund for Ukraine cruise not forthcoming

Q: In mid-February, we booked a Viking River Cruises trip to Ukraine for this summer, beginning in Kiev and continuing...

Updated: June 28, 2014, - 02:00 PM

Travel Troubleshooter: Is this claim for real?

Q: Last March, I rented a vehicle from Hertz in Los Angeles. When I picked up the car, I noticed...

Updated: June 20, 2014, - 01:31 PM

Travel Troubleshooter: Insurance company balks at mile rebate

Q: Last year, while I was visiting Australia, my wife had a medical emergency that caused us to cancel our...

Updated: June 13, 2014, - 12:17 PM

Travel Troubleshooter: Bad air in hotel room and refund process

Q: Would you help me with a dilemma, please? I recently booked a trip to Seattle through Expedia. My accommodations...

Updated: June 06, 2014, - 09:15 AM

Travel Troubleshooter: Airbnb refund is hard to land for Paris rental

After a couple rented an apartment in Paris through Airbnb for $3,692, they had to cancel because of family health problems. But a full refund has been difficult to get.

Updated: May 30, 2014, - 01:16 PM

Travel Troubleshooter: Airline delays compensation

Alitalia owes us 600 euros, according to the European consumer- protection rules. But the airline has provided an almost perfect case study of a business employing stonewalling techniques.

Updated: May 23, 2014, - 01:26 PM

Travel Troubleshooter: A credit card dilemma

Q: I rented a car from Hotwire for a one-week visit to Kauai, Hawaii. I had to move my flight...

Updated: May 16, 2014, - 12:42 PM

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