Christopher Elliott

Columnist | Travel Troubleshooter
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Christopher Elliott is ombudsman at National Geographic Traveler magazine.

Recent content from Christopher Elliott

Travel Troubleshooter: What about ticket for wife in intensive care?

Q: Earlier this year, I booked flights with Expedia on Icelandair for a trip to Paris and London for my...

Updated: April 19, 2014, - 03:17 PM

Travel Troubleshooter: An empty vacation package from Expedia

Q: I’m writing you about problems with a vacation package we booked on Expedia to Tamarindo, Costa Rica.A few weeks...

Updated: April 11, 2014, - 01:27 PM

Travel Troubleshooter: Where's the refund for Air France ticket?

Q: I’m a graduate student at the University of Texas, and I was awarded a fellowship to conduct research in...

Updated: April 04, 2014, - 05:41 PM

Travel Troubleshooter: Damage claim lacks compelling evidence

Q: I recently rented a car from Budget in Nashville and returned it to New Orleans. A few weeks ago,...

Updated: March 28, 2014, - 11:26 AM

Travel Troubleshooter: Package deal, minus a hotel

Q: I recently booked a vacation package in Cozumel, Mexico, through Priceline. I called the hotel’s customer service line yesterday...

Updated: March 21, 2014, - 12:34 PM

Travel Troubleshooter: Ticket canceled within 24 hours, yet no refund

Q: A few months ago I purchased a nonrefundable airline ticket directly from Air Canada for a friend to travel...

Updated: March 14, 2014, - 11:10 AM

Travel Troubleshooter: Airline credit turned into $371 loss

Q: I read your columns and appreciate what you have done to help especially the less fortunate among us who...

Updated: March 08, 2014, - 02:00 PM

Travel Troubleshooter: Flight credits turn out to be worthless

Q: I’m writing about a recent issue I had with AirTran Airways and Southwest Airlines and am wondering if you...

Updated: February 28, 2014, - 11:40 AM

Travel Troubleshooter: Overheating rental car results in $600 charge

Q: We recently rented a car from Thrifty for a week at Cancun airport. We were quoted a rate of...

Updated: February 21, 2014, - 12:46 PM

Travel Troubleshooter: 2-year-old gave up his seat, but they got no refund

We tried speaking with Spirit on our return flight, but it was impossible to find someone who could help us. We’ve also tried sending e-mails. Can you persuade Spirit to keep its word?

Updated: February 14, 2014, - 01:19 PM

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