You don’t have to sign anything when you return a vehicle. If a car rental company insists you take responsibility for something you didn’t do, then you need to speak with a manager immediately.
Updated: December 26, 2014, - 12:09 PM
Q: I recently called Hilton HHonors to redeem frequent-stayer points for a rental car. A Hilton representative told me that...
Updated: December 19, 2014, - 12:59 PM
Carrier-imposed fees are a bit of airline hocus-pocus. Some airlines separate taxes, fees and fuel surcharges from their fares. They make you pay these extras even if you’re traveling on a “free” award ticket.
Updated: December 12, 2014, - 01:50 PM
It’s true that US Airways will waive some of its fees if you can provide a doctor’s note. However, that probably will end when it harmonizes its policy with American Airlines.
Updated: December 05, 2014, - 08:54 AM
We paid British Airways $168 for two seat reservations. When we boarded the plane, our chosen seats were not in the position presented by the website.
Updated: November 21, 2014, - 10:12 AM
Q: I’ve dreamed of visiting Hawaii since age 4, so when my husband and I retired, that’s where we wanted...
Updated: November 14, 2014, - 12:34 PM
Q: We booked a flight through Expedia on US Airways to Tel Aviv last November. We were unable to go....
Updated: November 07, 2014, - 02:18 PM
Q: I’m writing about what I believe was an unfair, unethical decision on the part of Allianz. My uncle purchased...
Updated: October 31, 2014, - 11:23 AM
I booked a stay in St. Maarten for my 45th anniversary. It was supposed to be a second honeymoon. I’ve been trying to get a refund for my US Airways vacation ever since.
Updated: October 25, 2014, - 05:14 PM