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Christopher Elliott

Columnist  |  Travel Troubleshooter

E-mail: celliott@ngs.org

Christopher Elliott is ombudsman at National Geographic Traveler magazine.

Recent content from Christopher Elliott

• Headaches stem from $10 problem
  Q I have a trivial travel issue that is turning into something that's anything but trivial.
  Jul 3, 2008
• Check voucher terms before accepting
  Q I'm having a problem with a hotel voucher, and was hoping you could help me.
  Jun 26, 2008
• Travel Troubleshooter: Where do you stand when your trip loses a leg?
  Q We've had a problem with a missing flight segment that I've tried to resolve for six months. We booked seats on a British Airways flight from Calgary, Alberta, to Rome with a connection in London. When the airline e-mailed my confirmation, a leg was missing.
  Jun 21, 2008
• Travel Troubleshooter: Hotwire booking fell through
  Q We recently booked a hotel room in Las Vegas through Hotwire.com. We prepaid $952 for it. Hotwire took our money, but never gave us the room it promised.
  Jun 13, 2008
• A canceled flight, but no refund
  Q I don't know if this is a lost cause, because it happened more than two years ago. But I thought I'd ask. We booked a roundtrip ticket for our son to fly from Dallas to Boston through Travelocity on ATA Airlines in July 2005.
  Jun 6, 2008
• Check reservations for hotels too
  Q I recently reserved a hotel room through ParkSleepFly.com (www.parksleepfly.com), which offers hotel and parking packages near airports. Or so I thought.
  May 30, 2008
• Travel Troubleshooter: Flier miles can sometimes be harder to get than you think
  Q You may be my last resort, so I'm certainly hoping you can help me.
  May 24, 2008
• Remember: Verify reservations with the right people
  Q I have a problem with a missing hotel reservation that I need your help with. I recently booked a room through Cheaptickets.com at the Executive Inn Airport in Fort Lauderdale, Fla., during the Fort Lauderdale International Boat Show.
  May 16, 2008
• Travel troubleshooter: Left not holding the bag
  Q I need your help. Spirit Airlines lost my luggage and won't replace it. I flew from Fort Lauderdale, Fla., to Las Vegas almost six months ago, and my checked bags disappeared.
  May 9, 2008
• Travel troubleshooter: Cruise line went overboard about cognac
  Q We have a somewhat unusual case we need help with. My wife and I went on a Princess Cruises cruise/train tour of Alaska last fall.
  May 2, 2008

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