Christopher Elliott

Columnist | Travel Troubleshooter
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Christopher Elliott is ombudsman at National Geographic Traveler magazine.

Recent content from Christopher Elliott

Travel Troubleshooter: Airline didn't provide the seats purchased

We paid British Airways $168 for two seat reservations. When we boarded the plane, our chosen seats were not in the position presented by the website.

Updated: November 21, 2014, - 10:12 AM

Travel Troubleshooter: After trip to Hawaii cut short, refunds hard to come by

Q: I’ve dreamed of visiting Hawaii since age 4, so when my husband and I retired, that’s where we wanted...

Updated: November 14, 2014, - 12:34 PM

Travel Troubleshooters: Expedia flight credit expires before advertised

Q: We booked a flight through Expedia on US Airways to Tel Aviv last November. We were unable to go....

Updated: November 07, 2014, - 02:18 PM

Travel Troubleshooter: Travel insurance didn't come through when it counted

Q: I’m writing about what I believe was an unfair, unethical decision on the part of Allianz. My uncle purchased...

Updated: October 31, 2014, - 11:23 AM

Travel Troubleshooter: Refund for second honeymoon gets held up

I booked a stay in St. Maarten for my 45th anniversary. It was supposed to be a second honeymoon. I’ve been trying to get a refund for my US Airways vacation ever since.

Updated: October 25, 2014, - 05:14 PM

Travel Troubleshooter: Extra charge on car rental unwarranted

Q: My husband and I rented an economy car with Avis in Kona, Hawaii, and we’re having a problem with...

Updated: October 17, 2014, - 08:42 AM

Travel Troubleshooter: Flight upgrade didn't pan out

Q: Aer Lingus has a lottery system for upgrading selected passengers to business class. On a recent flight from Dublin...

Updated: October 11, 2014, - 02:00 PM

Travel Troubleshooter: Credit card declined on air ticket – when he's at the gate

Q: I made a reservation on the AirTran website recently for two tickets from Fort Lauderdale, Fla., to St. Louis,...

Updated: October 04, 2014, - 02:00 PM

Travel Troubleshooter: Hotwire booking puts traveler in a tricky situation

Q: I wonder if you could please advise me on a sticky travel situation I’m in. I booked a room...

Updated: September 26, 2014, - 11:07 AM

Travel Troubleshooter: Hotel won't pay parking ticket

Q: I recently checked into an Econo Lodge in Aurora, Colo. I paid for a one-night Stay, Park and Fly...

Updated: September 19, 2014, - 10:36 AM

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