Christopher Elliott

Columnist | Travel Troubleshooter
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Christopher Elliott is ombudsman at National Geographic Traveler magazine.

Recent content from Christopher Elliott

Travel Troubleshooter: Extra charge on car rental unwarranted

Q: My husband and I rented an economy car with Avis in Kona, Hawaii, and we’re having a problem with...

Updated: October 17, 2014, - 08:42 AM

Travel Troubleshooter: Flight upgrade didn't pan out

Q: Aer Lingus has a lottery system for upgrading selected passengers to business class. On a recent flight from Dublin...

Updated: October 11, 2014, - 02:00 PM

Travel Troubleshooter: Credit card declined on air ticket – when he's at the gate

Q: I made a reservation on the AirTran website recently for two tickets from Fort Lauderdale, Fla., to St. Louis,...

Updated: October 04, 2014, - 02:00 PM

Travel Troubleshooter: Hotwire booking puts traveler in a tricky situation

Q: I wonder if you could please advise me on a sticky travel situation I’m in. I booked a room...

Updated: September 26, 2014, - 11:07 AM

Travel Troubleshooter: Hotel won't pay parking ticket

Q: I recently checked into an Econo Lodge in Aurora, Colo. I paid for a one-night Stay, Park and Fly...

Updated: September 19, 2014, - 10:36 AM

Travel Troubleshooter: An hour late costs car renter $134

Q: I have a complaint about my recent car rental experience at the Indianapolis International Airport. I’ve called Hertz and...

Updated: September 12, 2014, - 11:21 AM

Travel Troubleshooter: Previous damage of rental car pinned on wrong person

Q: I rented a car from Enterprise in Paramus, N.J., for a month while my car was being fixed due...

Updated: September 05, 2014, - 01:00 PM

Travel Troubleshooter: Car renter paid through the nose after collision

Q: I am in desperate need of your help. I recently rented a car from Europcar in Brussels. I declined...

Updated: August 30, 2014, - 02:00 PM

Travel Troubleshooter: Infant doesn't have a ticket; who's to blame?

Q: Earlier this year, I booked tickets through Expedia.com for me and my infant daughter to fly from Johannesburg, South...

Updated: August 23, 2014, - 02:00 PM

Travel Troubleshooter: Hotel booked on Priceline has closed; now what?

Q: I’m scheduled to stay at a Ramada Inn next weekend, which I booked through Priceline earlier this year. I...

Updated: August 14, 2014, - 08:37 PM

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