Christopher Elliott

Columnist | Travel Troubleshooter
Christopher Elliott is ombudsman at National Geographic Traveler magazine.

Recent content from Christopher Elliott

Travel Troubleshooter: Damage to rental car isn't her fault, but she got the bill

You don’t have to sign anything when you return a vehicle. If a car rental company insists you take responsibility for something you didn’t do, then you need to speak with a manager immediately.

Updated: December 26, 2014, - 12:09 PM

Travel Troubleshooter: 'Free' car rental voucher doesn't work at airport

Q: I recently called Hilton HHonors to redeem frequent-stayer points for a rental car. A Hilton representative told me that...

Updated: December 19, 2014, - 12:59 PM

Travel Troubleshooter: Where are refunds for 'carrier-imposed fees'?

Carrier-imposed fees are a bit of airline hocus-pocus. Some airlines separate taxes, fees and fuel surcharges from their fares. They make you pay these extras even if you’re traveling on a “free” award ticket.

Updated: December 12, 2014, - 01:50 PM

Travel Troubleshooter: Airline promised refund of change fees but didn't deliver

It’s true that US Airways will waive some of its fees if you can provide a doctor’s note. However, that probably will end when it harmonizes its policy with American Airlines.

Updated: December 05, 2014, - 08:54 AM

Travel Troubleshooter: Airline didn't provide the seats purchased

We paid British Airways $168 for two seat reservations. When we boarded the plane, our chosen seats were not in the position presented by the website.

Updated: November 21, 2014, - 10:12 AM

Travel Troubleshooter: After trip to Hawaii cut short, refunds hard to come by

Q: I’ve dreamed of visiting Hawaii since age 4, so when my husband and I retired, that’s where we wanted...

Updated: November 14, 2014, - 12:34 PM

Travel Troubleshooters: Expedia flight credit expires before advertised

Q: We booked a flight through Expedia on US Airways to Tel Aviv last November. We were unable to go....

Updated: November 07, 2014, - 02:18 PM

Travel Troubleshooter: Travel insurance didn't come through when it counted

Q: I’m writing about what I believe was an unfair, unethical decision on the part of Allianz. My uncle purchased...

Updated: October 31, 2014, - 11:23 AM

Travel Troubleshooter: Refund for second honeymoon gets held up

I booked a stay in St. Maarten for my 45th anniversary. It was supposed to be a second honeymoon. I’ve been trying to get a refund for my US Airways vacation ever since.

Updated: October 25, 2014, - 05:14 PM

Travel Troubleshooter: Extra charge on car rental unwarranted

Q: My husband and I rented an economy car with Avis in Kona, Hawaii, and we’re having a problem with...

Updated: October 17, 2014, - 08:42 AM

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