Christopher Elliott

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Christopher Elliott

Columnist | Travel Troubleshooter

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Email: chris@elliott.org

Christopher Elliott is ombudsman at National Geographic Traveler magazine.

Travel Troubleshooter: Did driver go all 'Hulk'?

Q I recently rented an SUV from Enterprise in Tenafly, N.J. A manager and I walked around the car before...

Updated: February 04, 2012, - 02:04 PM

Travel Troubleshooter: A lesson in paperwork

An Indian national living in the U.S. has a "Catch-22" problem with a visa, but British Airways wants $500 to fix it.

Updated: January 28, 2012, - 12:56 PM

Dent leads to dispute over who's responsible

Q I'm having a problem with a car I recently rented from National in Denver. As we were driving away,...

Updated: January 21, 2012, - 12:33 PM

Bigger car, add-on fee left couple feeling 'had'

Q We rented a car for our monthlong vacation in Baltimore through Dollar Rent-A-Car recently. I was quoted a rate...

Updated: January 14, 2012, - 12:17 PM

Will Google rule with Flight Search?

Google's new travel engine may eventually wipe out the competition, to the detriment of consumers.

Updated: January 14, 2012, - 12:15 PM

Resort fee revealed only after booking

Q I checked into the Walt Disney World Swan and Dolphin Resort recently and was unexpectedly charged a resort fee....

Updated: January 07, 2012, - 12:06 PM

Reservation gaffe could scuttle trip to Australia

Q We're supposed to fly to Australia to be with my wife's parents, but we're not sure if we'll be...

Updated: December 31, 2011, - 12:48 PM

Hotel fails to issue full refund after power outage

Q We recently checked into the Holiday Inn Express Hotel in Poulsbo, Wash., and experienced a lapse in service. There was...

Updated: December 24, 2011, - 01:35 PM

Alamo's $481 bill puts a dent in rental

Q I'm trying to resolve an issue with Alamo and have not been able to communicate directly with anyone at...

Updated: December 17, 2011, - 12:55 PM

Hotel's star rating wasn't up to snuff

Q I just booked a hotel room in New Orleans through Hotwire. It seemed like a great deal. The listing...

Updated: December 10, 2011, - 09:23 AM

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