Harvey Mackay

Columnist | Outswimming the Sharks
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Recent content from Harvey Mackay

Larry Wilson: Be the best you can be

One day, an entrepreneur took his young sales manager up to a magnificent estate overlooking a beautiful river.He then took...

Updated: April 19, 2013, - 04:16 PM

Mackay: If I had my life to live over

Humorist Erma Bombeck once wrote a column titled “If I Had My Life to Live Over.” In it she offered...

Updated: April 11, 2013, - 10:40 PM

Mackay: Sales managers set the example

Why is it that the general counsel of a company is always a lawyer and the head of engineering is...

Updated: April 05, 2013, - 05:12 PM

Mackay: The art of the apology

Have you heard the story of the colossal customer-service bungle over the “bedbug letter”?A guest in a hotel finds himself...

Updated: March 31, 2013, - 01:18 PM

Mackay: We can learn a lot from the Easter Bunny

What’s not to love about a cheerful fellow who arrives with chocolate, heralding the arrival of spring after a long,...

Updated: March 22, 2013, - 05:06 PM

Mackay: We're all in the customer service business

When I went into business many years ago, I told people I owned an envelope company. I had business cards...

Updated: March 15, 2013, - 05:33 PM

McKay: Ben Affleck's Academy Award business lessons

Watching the Academy Awards is like the Super Bowl for me. I never miss them, and that’s not just because...

Updated: March 10, 2013, - 11:56 AM

Mackay: To learn about leadership, follow John Maxwell's lead

Follow the leader. It’s more than just a child’s game; it’s a fundamental skill in business.John Maxwell is one of...

Updated: March 01, 2013, - 05:32 PM

Mackay: Lessons they don't teach you in school

A few months ago I wrote a column about what they don’t teach you in school. From the positive responses...

Updated: February 24, 2013, - 11:08 AM

Embrace mistakes as opportunities to grow

I’ve often said the greatest mistake a person can make is to be afraid to make one.To be successful, you...

Updated: February 11, 2013, - 11:36 AM

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