Harvey Mackay
Columnist | Outswimming the Sharks
Recent content from Harvey Mackay
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Harvey Mackay: Just any old query isn't enough
When I was a kid, one of my favorite games was "20 Questions."
Sep 6, 2009 -
Clara Barton never held on to resentment. And you?
You can choose to spend your life getting even, but then you never really get ahead.
Aug 30, 2009 -
Mackay: Coasting is downhill ride to trouble
Keep that edge on the job. If you aren't constantly looking over your shoulder, someone may, indeed, be gaining on you.
Aug 23, 2009 -
Work to outsmart those chasing you
Innovation and knowing customers' wants are key to a business thriving -- rather than just surviving -- in a tough economic climate.
Aug 16, 2009 -
Harvey Mackay: To hone your leadership skills, study great leaders
A lot of people think leaders are born rather than made. I disagree. I think you can become a better leader. I'm not a cook, but I've held many leadership positions. I thought this recipe for a leader sounded pretty good:
Aug 9, 2009 -
Hard work, timing, creativity and courage also play a part in luck
Luck seems to have a peculiar attachment to work. Most have heard the Dave Thomas quote: "It seems the harder I work, the luckier I get."
Aug 2, 2009 -
Harvey Mackay: Importance of giving more than lip service to customer service
That's what my friend Tom Peters, author of the blockbuster book, "In Search of Excellence," said many years ago. It must still be true because every time I write about poor customer service, I get more "amens" than a Billy Graham sermon. That's why I want to touch on customer service again, from a different perspective.
Jul 26, 2009 -
Simple rules to live by to turn prospects into sales
Selling is not easy, even in the best of times. In a downturn, the sales force has to write orders just to keep the doors open.
Jul 19, 2009 -
Use rewards, recognition and 'piece of pie' to motivate employees
Good leaders and managers have creative ways to motivate employees.
Jul 12, 2009 -
Today, job change is the one constant
Today's job world rivals the dark days of the Depression. People crave job security. They're scared, and rightly so. But there's a difference.
Jul 5, 2009
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