For years, we believed that if customers received bad service, they would pass the word along to 20 or so people. Conversely, if they were on the receiving end of great service, they might tell a few folks, but not in numbers anywhere near the bad-news story.
Updated: February 07, 2011, - 10:42 PM
A cartoon in the New Yorker magazine showed two assistants preparing a conference room. One says to the other, "And don't forget the little notepads in case one of them has an idea."
Updated: January 30, 2011, - 04:08 PM
With so much focus on finding or keeping jobs in this economy, one significant employment factor seems to get moved down the pros-and-cons chart: What kind of boss will my next supervisor be?
Updated: January 24, 2011, - 07:12 PM
So this is the year you're going to break away from the pack and set reasonable, achievable goals. And then, you're going to get through your whole list so you can reach even higher in 2012.
Updated: January 02, 2011, - 02:48 PM
Throughout the holidays, a lot of emphasis falls on children. Why? Because children bring such a marvelous perspective to events that many of us take for granted.
Updated: December 26, 2010, - 05:36 PM
"Is social media a fad or is it the biggest shift since the Industrial Revolution?" asks Erik Qualman, author of "Socialnomics." Hint: Your company website is no longer enough!
Updated: December 19, 2010, - 02:33 PM
"How many salespeople do you have?" I'm often asked that question, and I reply that we have 450. "Wow!" is the usual response.
Updated: December 12, 2010, - 01:10 PM
There's an old saying that goes: It is easy to change things. It is hard to change people. Resistance to change is perhaps the biggest threat to progress a business can face.
Updated: December 05, 2010, - 07:48 PM
After many decades of being a business owner and salesman, I have never, ever changed my Golden Rule of Selling: Know Your Customer.
Updated: November 28, 2010, - 02:46 PM