Harvey Mackay

Columnist | Outswimming the Sharks

Recent content from Harvey Mackay

Mackay: Sales managers set the example

Why is it that the general counsel of a company is always a lawyer and the head of engineering is...

Updated: April 05, 2013, - 05:12 PM

Mackay: The art of the apology

Have you heard the story of the colossal customer-service bungle over the “bedbug letter”?A guest in a hotel finds himself...

Updated: March 31, 2013, - 01:18 PM

Mackay: We can learn a lot from the Easter Bunny

What’s not to love about a cheerful fellow who arrives with chocolate, heralding the arrival of spring after a long,...

Updated: March 22, 2013, - 05:06 PM

Mackay: We're all in the customer service business

When I went into business many years ago, I told people I owned an envelope company. I had business cards...

Updated: March 15, 2013, - 05:33 PM

McKay: Ben Affleck's Academy Award business lessons

Watching the Academy Awards is like the Super Bowl for me. I never miss them, and that’s not just because...

Updated: March 10, 2013, - 11:56 AM

Mackay: To learn about leadership, follow John Maxwell's lead

Follow the leader. It’s more than just a child’s game; it’s a fundamental skill in business.John Maxwell is one of...

Updated: March 01, 2013, - 05:32 PM

Mackay: Lessons they don't teach you in school

A few months ago I wrote a column about what they don’t teach you in school. From the positive responses...

Updated: February 24, 2013, - 11:08 AM

Embrace mistakes as opportunities to grow

I’ve often said the greatest mistake a person can make is to be afraid to make one.To be successful, you...

Updated: February 11, 2013, - 11:36 AM

What is your next marathon?

One of the best decisions I've ever made in both my business and personal lives was to start running. I remember this like it was yesterday.

Updated: February 03, 2013, - 03:28 PM

Mackay: Don't try to be a know-it-all; take advice from the masters

Napoleon Hill, one of my favorite authors, devoted 20 years of his life to studying what made people successful. His mentor, steel magnate Andrew Carnegie, helped Hill by introducing him to some of the most successful people in business, including Henry Ford, Theodore Roosevelt, Charles Schwab, George Eastman, John D. Rockefeller, Thomas Edison, Clarence Darrow and many others.

Updated: January 27, 2013, - 06:36 PM

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