Harvey Mackay

Columnist | Outswimming the Sharks
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Recent content from Harvey Mackay

Mackay: The new face of buying and selling

The only constant in life is change. And the sales game is certainly doing its share of changing.One of the...

Updated: May 17, 2013, - 04:42 PM

Mackay: Commit yourself to success

Eugene Oro­witz was a skinny, awkward kid from New Jersey. Painfully shy, very self-conscious and lacking self-confidence, Eugene nevertheless said...

Updated: May 12, 2013, - 10:04 AM

Everyone is a salesperson

Everyone is a salesperson, all of your life. Whether you are a mechanic, a teacher or a manager, you are...

Updated: May 03, 2013, - 04:43 PM

Mackay: Strengthen your memory

“Do you know what today is?” a wife asked her husband as he left for work.“Of course I know what...

Updated: April 26, 2013, - 03:51 PM

Larry Wilson: Be the best you can be

One day, an entrepreneur took his young sales manager up to a magnificent estate overlooking a beautiful river.He then took...

Updated: April 19, 2013, - 04:16 PM

Mackay: If I had my life to live over

Humorist Erma Bombeck once wrote a column titled “If I Had My Life to Live Over.” In it she offered...

Updated: April 11, 2013, - 10:40 PM

Mackay: Sales managers set the example

Why is it that the general counsel of a company is always a lawyer and the head of engineering is...

Updated: April 05, 2013, - 05:12 PM

Mackay: The art of the apology

Have you heard the story of the colossal customer-service bungle over the “bedbug letter”?A guest in a hotel finds himself...

Updated: March 31, 2013, - 01:18 PM

Mackay: We can learn a lot from the Easter Bunny

What’s not to love about a cheerful fellow who arrives with chocolate, heralding the arrival of spring after a long,...

Updated: March 22, 2013, - 05:06 PM

Mackay: We're all in the customer service business

When I went into business many years ago, I told people I owned an envelope company. I had business cards...

Updated: March 15, 2013, - 05:33 PM

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