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Suzanne Ziegler

Reporter  |  Consumer

Phone: 612-673-1707

E-mail: sziegler@startribune.com

Suzanne Ziegler covers a wide range of consumer issues, including airlines and travel, utilities and cable television.

Recent content from Suzanne Ziegler

  • $1 billion airport expansion back on track
    Airport officials are planning for a bigger future - but one that also is tied to the future of Delta Air Lines.
    Nov 20, 2009
  • Xcel execs fly high, at ratepayers' expense
    Xcel Energy Inc. has taken heat for charging Minnesota ratepayers for lavish entertainment expenses, but it also operates costly airplanes that ferry employees almost daily, primarily between Denver and St. Paul.
    Nov 19, 2009
  • Sprint may be on hook for refunds in state
    Minnesotans who believe Sprint Nextel misled them about their contracts, leaving them paying $200 per line in early termination fees, can apply for refunds from the cell phone company, according to a settlement announced Monday.
    Nov 16, 2009
  • FAA is taking a look in mirror
    With a Northwest plane out of contact, procedures weren't followed as controllers changed shifts. That led to a delay of the military being notified.
    Nov 13, 2009
  • Xcel asks permission to increase gas bills
    The utility said infrastructure costs led it to file the rate increase, which would raise a typical monthly bill by $2.71.
    Nov 12, 2009
  • Northwest pilots appeal license revocation
    The two Northwest Airlines pilots who dropped out of radio contact and overshot the Twin Cities airport by about 100 miles have appealed their license revocations, the National Transportation Safety Board said today.
    Nov 5, 2009
  • At 35,000 feet, pilots' main job is fighting fatigue
    The case of wayward Northwest Airlines Flight 188 has prompted federal officials to re-examine cockpit boredom and consider tighter rules to prevent distracted flying.
    Nov 1, 2009
  • FAA revokes wayward Northwest pilots' licenses
    The FAA called the aviators' actions 'a frolic' and cited the danger in which they placed their passengers and crew.
    Oct 28, 2009
  • No one was snoozing in cockpit, NWA pilot says
    Internal airline documents describe a schedule that left the two Flight 188 pilots with a 19-hour layover before their trip to the Minneapolis airport, which they overshot by 150 miles.
    Oct 24, 2009
  • Plane crazy: NWA flight misses MSP by 150 miles
    Military jets stood by as NWA pilots, apparently distracted, didn't respond to controllers for 75 minutes.
    Oct 23, 2009