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San Francisco Fire Department spokeswoman Mindy Talmadge said Thursday that some passengers who called 911 may not have immediately seen ambulances at the scene because they were dispatched to a nearby staging area as first responders assessed who needed to be taken to the hospital.
"There is a procedure for doing it," Talmadge said. "You don't cause more chaos in an already chaotic situation. You don't do that with 50 ambulances running around all over the place."
Within 18 minutes of receiving word of the crash, five ambulances and more than a dozen other rescue vehicles were at the scene or en route, in addition to airport fire crews and crews from San Mateo County and other agencies already on the scene, Talmadge said.
"Our response was immediate," Talmadge said. "It's not what you may see in the movies. That's not how a real-life response is to a large-scale incident."